Autotask Plugin in Acronis Backup Cloud

Thread needs solution

Fred Øvereng

Beginner

Contributions: 1

Commentaires: 0

How can we refresh the Autotask PSA cache? we have added new sources and note types, but they dont show in the integration.. One source suddenly appeared after 2 days...

jeu 20/06/2019 - 21:07

Fedor Kondrashov

Professional Services Manager

Contributions: 5

Commentaires: 60

Fred, hello and thank you for posting!

There is no so called cache, the sync happens every 15 minutes or so. What you describe sounds like a technicall issue, so I would like to ask you submit a support ticket with mspsupport@acronis.com

In the ticket description, please provide examples of items that are out of sync via screenshots from Autotask PSA and Acronis Management Console.

If you have any further questions, please let me know!

ven 05/07/2019 - 11:38

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