Autotask Customer Mapping broken

Thread needs solution
Gerben Tiele
Beginner
Contributions: 2
Commentaires: 3

The Autotask plugin Customer Mapping is broken for a few weeks now. When clicking the Customer Mapping button I receive an error:

failed to validate struct: Key: 'TenantsListFilterParams.uuids' Error:Field validation for 'uuids' failed on the 'lte' tag

 

And nothing happens afterwards.

mar 29/03/2022 - 11:27
0 Users found this helpful
Ivaylo Tsvetkov
Acronis engineer
Contributions: 0
Commentaires: 84

Hello Gerben,

Please submit a Support ticket, this appears to be an issue which needs more in-depth investigation by our RnD.

We thank you in advance!

jeu 31/03/2022 - 13:31

Best regards,
Ivaylo Tsvetkov | API Platform Senior Support Engineer 

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Products: Acronis Cyber Protect Cloud
Mavis Outson
Beginner
Contributions: 0
Commentaires: 2

I ran into a very similar problem, do you know if the developers were able to fix it?

sam 16/04/2022 - 20:33
Gerben Tiele
Beginner
Contributions: 2
Commentaires: 3
Mavis Outson wrote:

I ran into a very similar problem, do you know if the developers were able to fix it?

Last Thursday it started working again.

mar 19/04/2022 - 06:26