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Feature Request - Automatic Agent Update

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Beginner
Contributions: 2
Commentaires: 3

Hi,

I would like to see an option to be able to have the agents automatically update themselves.

Having to go into each customers portal and update the agent manually is a real pain, be even worse if we are to move all our 250+ customers over to Acronis. So far we have about 30, which is time consuming enough!

Thanks

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Forum Moderator
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Commentaires: 6543

David, thank you for sharing your request here! I've registered it as a vote for the existing project RM-327 Auto-update for agent.

Regular Poster
Contributions: 13
Commentaires: 88

I second this vote. Have the option to update all agents automatically and notify you if any agents failed to update on any servers.

 

Also, allow setting a time for updates to happen. For example, on cPanel servers, the cPanel updates start around 1 AM in the morning by default and so it wouldn't be a good idea to update the agents at the same time.

 

The cPanel updates can take up to 30 minutes to complete on busy servers. So it would be good if we can set Acronis agents to update say 3 AM/4 AM.

Forum Moderator
Contributions: 204
Commentaires: 6543

HostXNow wrote:

I second this vote. Have the option to update all agents automatically and notify you if any agents failed to update on any servers.

Also, allow setting a time for updates to happen. For example, on cPanel servers, the cPanel updates start around 1 AM in the morning by default and so it wouldn't be a good idea to update the agents at the same time.

Thank you! Valid points, indeed - registered your feedback! 

Beginner
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Commentaires: 1

Any updates on this? We have over 100 customer tenants, and this is an extreme pain to not ether set to auto update, or to be able to trigger it for all clients. 

Forum Moderator
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Commentaires: 6543

Hello Timothy,

added your vote for the feature request, thank you! However, an estimated date for implication of this request is yet unavailable, we are collecting feedback from our Partners.

Beginner
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Commentaires: 1

Please throw my vote in there, too. This is a needed feature. Thank you!

Forum Moderator
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Commentaires: 6543

Chris Wallace wrote:

Please throw my vote in there, too. This is a needed feature. Thank you!

Counted your vote, thank you! 

Beginner
Contributions: 2
Commentaires: 3

Many of our partners using Acronis Cyber/Backup Cloud (at least 5 I spoke with these last weeks) are requesting this feature.

Forum Member
Contributions: 9
Commentaires: 65

Another vote from me.

Forum Moderator
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Commentaires: 6543

Chafik KhairiGeorge_Fusioned

registered your votes, thank you!

Beginner
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Commentaires: 1

Also a vote from me.

Beginner
Contributions: 1
Commentaires: 1

+1 ☝️

Forum Moderator
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Commentaires: 6543

Henrik HansenSven Werdehausen

added your votes, thank you!

Beginner
Contributions: 3
Commentaires: 1

+1 please!

Beginner
Contributions: 2
Commentaires: 2

+1 Please!

Beginner
Contributions: 0
Commentaires: 1

+1 - It's realy needed!

 

Your support just told me to update a client.

But because af a timezone difference, it's only online when I'm sleeping

Forum Moderator
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Commentaires: 6543

Christian Winther wrote:

+1 - It's realy needed!

Your support just told me to update a client.

But because af a timezone difference, it's only online when I'm sleeping

Thank you, added you vote! 

Beginner
Contributions: 0
Commentaires: 2

Lots of votes, any timescales on when this will be implemented.

 

PS: Register my vote too

Beginner
Contributions: 0
Commentaires: 2

Can we actually see this "RM-327 Auto-update for agent." request, it would be good to be able to direct our clients to this so they can register their votes too?

Forum Moderator
Contributions: 204
Commentaires: 6543

Mike Scheerer wrote:

Lots of votes, any timescales on when this will be implemented.

PS: Register my vote too

Hi Mike,

We have logged a vote based on your request to prioritize implementation of the feature.  Unfortunately, we cannot share an estimated date for the implementation of this feature. Please use it to track the implementation of the Feature in the release notes of next builds of the product available at the link below in the section 'Service providers solutions' https://www.acronis.com/support/updates/index.html You may also want discussing this feature request with your account manager, who might be able to share the more specific information on the matter.

Beginner
Contributions: 0
Commentaires: 3

Absolutely dumbfounded this hasn't been implemented yet. It shouldn't need votes, it should be done as a priority.

 

As a partner, the Acronis website is atrocious, at best. We can't even move customers from one folder to another.

Forum Moderator
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Commentaires: 6543

Stuart James wrote:

Absolutely dumbfounded this hasn't been implemented yet. It shouldn't need votes, it should be done as a priority.

As a partner, the Acronis website is atrocious, at best. We can't even move customers from one folder to another.

Stuart, sorry to know about the inconveniences caused - passed your feedback to the product team.  I'd also advise discussing the issue with your account manager, so that my colleagues have better understanding of the situation and help in prioritizing the new features. 

Beginner
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Commentaires: 3

The product team don't seem to be listening. They never listen. They just want to do what they want to do and couldn't give a stuff about what their customers want.

Take this issue for example. To move a customer, delete the customer and all their backup jobs and start from scratch. That is legitimately what the knowledge base article says.

Embarrassing.

https://kb.acronis.com/content/59975

Beginner
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Commentaires: 3

A better understanding of the situation? If your colleagues can't understand the situation from reading the OP, they might be better off looking for another job. It is pretty clear.

Forum Moderator
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Commentaires: 6543

Hello Everyone,

the feature is now available in the latest update for Acronis Cyber Protect Cloud https://dl.acronis.com/u/baas/rn/21.05/en-US/AcronisCyberCloud_relnotes…

What's new

Acronis Cyber Cloud

Auto-update for agents

  • New agent auto-update functionality allows an MSP technician to keep agents on the latest version, without any manual operations.
  • A partner or customer administrator can set agent auto-update configuration for customers, units, or individual machines.
  • Administrators can set a maintenance window when agents can be updated and select the version of the agent to be installed.
  • Supported operating systems: Windows, Linux, macOS. Agent for VMware (Virtual Appliance) support is planned for future versions.
  • Auto-update does not support the current version of agents, thus update agents to the new version should be done by using the agent update procedure.
Forum Moderator
Contributions: 204
Commentaires: 6543

Stuart James wrote:

A better understanding of the situation? If your colleagues can't understand the situation from reading the OP, they might be better off looking for another job. It is pretty clear.

Hello Stuart,

sorry for not being clear here - I meant it's always recommended to discuss the ongoing issues and concerns with the dedicated account manager, who would be better placed to help.

Regular Poster
Contributions: 13
Commentaires: 88

George_Fusioned wrote:

Another vote from me.

Glad the original request has been completed.

 

How are you using it George_Fusioned  ? Update all automatically when? Or are you still testing it?

Forum Member
Contributions: 9
Commentaires: 65

Yes, I have configured all agents to automatically upgrade to the latest "current" version. 

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