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nothing works nothing

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Beginner
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okay I upgrade from 2016 ATI and never had issues what so ever loved ATI since 2009 so I'm running  Windows 11 on a brand new HP Laptop and I wanted to Clone  the SSD to a bigger SSD and it doesn't work i have tried to access the old Backup files on my Network drive it crash as soon as I try to access the Backup Files so far I not impressed with ACP   

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Legend
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Duane, welcome to these public User Forums.

How are you attempting to do the SSD clone here?

What type of SSD are you looking to replace?  Is it a NVMe M.2 SSD?

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 69472: Acronis Cyber Protect Home Office: how to create bootable media

See forum topic: Steve migrate NVMe SSD where I have documented (with images) the process that I have used multiple times for my own HP laptops using Backup & Recovery.

Beginner
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well I'm to the point nothing works everything crashes. so for a last ditch effort I made a backup just for giggles so I thought i can make a BRAND NEW FULL BACKUP of this here NEW HP Laptop then I'll do some testing and try the way everybody to clone a new drive take old one out and install new one then run recovery and then clone   okay no problem can try then BUT i want to check and make sure ACP will see the Band New Backup that I made with ACP on a network Drive CRASHES CRASHES CRASHES so nope I'm done how do I get refund for this piece of CRAP now BECAUSE NOTHING WORK EXCEPT THE BACKUP BUT I CAN'T ACCESS THEM ONCE THEY'RE BACKUP USELESS TO ME      

Legend
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Duane, if you really are 'done' with trying to use ACPHO then I would suggest giving Macrium Reflect free version a try and see if the issue here is the application being used or the way the HP laptop is setup etc?

Otherwise, you have access to full Acronis Support via your ACPHO subscription and can raise this issue direct with them by opening a support case.

I would expect that your new HP laptop has a NVMe M.2 SSD and may be setup in RAID controller mode for that drive plus may also have BitLocker encryption involved, which can all complicate the actions you are looking to do here.

This is where you need to be using the Acronis 'Simple' version of bootable rescue media which uses WinPE (created from the Windows Recovery Environment of the new Win 11 laptop) - that media will have support for the majority of the above components unless the laptop is using the latest Intel VMD controller.

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Duane Totty wrote:

well I'm to the point nothing works everything crashes. so for a last ditch effort I made a backup just for giggles so I thought i can make a BRAND NEW FULL BACKUP of this here NEW HP Laptop then I'll do some testing and try the way everybody to clone a new drive take old one out and install new one then run recovery and then clone   okay no problem can try then BUT i want to check and make sure ACP will see the Band New Backup that I made with ACP on a network Drive CRASHES CRASHES CRASHES so nope I'm done how do I get refund for this piece of CRAP now BECAUSE NOTHING WORK EXCEPT THE BACKUP BUT I CAN'T ACCESS THEM ONCE THEY'RE BACKUP USELESS TO ME      

Dear Duane,

I'm very sorry to know about your negative experience! If you agree to give us a second chance, I'll open a support ticket for investigation, so that our engineers can look into the issue and help. Please let me know, if I shall proceed with opening a ticket. I'm sure we'll be able to solve the issue!