Unable to access support for my active subscription
I was expecting a support call at 1pm today and I didn't get one. I tried the usual route to contact support by phone to check whether the the support level had been delayed or forgotten. I was signed into my account. The product list shows my active subscription has been updated to Acronis Cyber Protect Home Office. I clicked on support|Technical Support. It advised me that I needed to Register a product to access support!
I went back to the main support page and clicked on Trial / Activation / Pre-sales / Privacy / Licensing question. I chose "Start Instant Chat". I input my problem about "subscription not registered for support" - It offered to switch me to a support engineer. I clicked yes. I was taken to a screen that told me to click on a "Chat Now" button that doesn't exist.
Normally I would be able to simply request assistance and get access to a UK phone number. This was stored on my phone so I rang it and was not given the opportunity to talk to a human but told that I needed to put in a paid support id number which I didn't have so I couldn't progress. What is going on?