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Acronis Active Protection not available on True Image 2017

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Beginner
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Hi

Active Protection option is not displayed under Settings so it can not be selected

The service is not listed under services

I have run repair using the latest download 2017 package from my account

No different result.

A AcronisSystemReport is available but I do not want to post it on a public forum.

2017NoActive.gif2017NoService.gif

Any help would be appreciated.

Steve

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Forum Moderator
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Commentaires: 4430

Hello Steve,

Welcome to Acronis forums!  Apparently, your edition doesn't include Acronis Active Protection module. In Acronis True Image 2017, only Acronis True Image Premium Subscription (New Generation) allows to enable the ransomware protection. For more details see https://kb.acronis.com/content/60452

Q: What versions of Acronis True Image and Acronis Backup include Acronis Active Protection?

A:The following software versions have Active Protection component:

Acronis True Image New Generation, Windows version (released Jan 17')

Acronis Backup 12.5 (May 17')

Acronis True Image 2018 (Aug 17')