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"Damaged" HDD

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Beginner
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In keeping this short & sweet, how does Revive fare with "damaged" HDDs. I've got a 3TB that shows up in Windows 10 (64), but then Windows goes into a 'search' mode & the drive fails or stays in a forever scanning mode that either eats up cpu cycles or freezes the entire system up.

Take the drive out of the loop - reboot - everything is good to go. Cool as a cucumber. But, I obviously need to get the digitized videos off the drive or I'm going to pull what little hair I've got left out.

Thanks

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Hi Russell,

sorry to know about the issue! Please check out the suggestions posted here https://forum.acronis.com/forum/acronis-true-image-2016-forum/damaged-partition