External USB HDD Seen as Fixed Disk

Hi!

Thank you for your posting! Please validate the image to make sure it is not damaded https://www.acronis.com/en-us/support/documentation/ASD6/index.html#134…  If possible, try placing an image onto a different supported media (list of the supported locations is available here https://www.acronis.com/en-us/support/documentation/ASD6/#53696.html)

If the issue still persists, I'd recommend raising a support ticket, so that our engineers can continue investigation.

Hi. Thanks for your reply. We tried a couple of different eternal USB SSD drives and find the functionality very hit or miss. There seems to be no consistency to having the drive work or fail. We have tried two different models with the same results.

Is there a list of supported equipment for this process?

Sincerely,

Hunter

Hunter French wrote:

Is there a list of supported equipment for this process?

No, there shouldn't be any limitations in regards to the models. Probably, the root cause lies somewhere else. We'd recommend checking with the latest build of Acronis Snap Deploy 6 and if the behavior reproduces, raising a support ticket for the more in-depth investigation.

I actually found that the Samsung external SSD/HDD did not perform as well as a standard Samsung flash drive. The flash drive was more consistent. Additionally, when the drive was not detected, going back a screen and unplugging/replugging the device sometimes helped. Other times, it cause the PC/laptop to reboot. I think there is some QA work needed in the software or at least the documentation for these external drive/device issues.

I have the same exact problem. Have tried three different external USB drives and all come up as being a local drive when trying to deploy from the stand alone utility. This problem seems to have been around since SND5. What is the fix?

Hello Hunter,

hello Joe.

 I can see the Samsung SSD but cannot pull an image off it, either it will not recognize the image is there or it says there is an issue with it being a fixed disk.

Have tried three different external USB drives and all come up as being a local drive when trying to deploy from the stand alone utility. 

This issue is that your external disks are formatted e.g. with Windows Disk Management with volumes/logical disks structure, the device is registering as a Mass Storage device, not a Removable Storage device.

Please read more details on this issue and how to make a device be detected as removable, please follow these recommendations: https://answers.microsoft.com/en-us/windows/forum/all/usb-drive-showing-as-local-disk-on-windows-10/e8915aeb-c23d-4f74-9c95-839db7f72dc9

All three disks I have used were never formatted within Windows, no additional partitions or logical disk structure. All are using factory formatting and one was brand new, right out of the box. That BootIT software that is suggested in that link is over 10 years old and hasn't worked on new USB hard drives for almost that long. If the USB external drives need special formatting, then make that clear.

Why is Acronis S&D v6 recognizing a removable USB drive as a local fixed drive? I still have an old copy of S&D v4 and it does not and never did have this issue. Copying images to USB sticks is not a viable option, though, it does work as long as the image fits. How do I get this to work as it should?

Hello Everyone,

I haven't found any open tickets in our internal systems for the issue you're describing. If you have some time for the investigation, I'd recommend raising a support ticket, so that our engineers can look into the situation and find the root cause\fix it properly. Thank you! 

I am running into a similar issue with newly purchased Samsung T7 SSD. Running Bootable Acronis I can no longer read any of the .tibx files that are on my SSD, cannot even see the folders so I assume Acronis is not able to read the SSD.

Was there ever an answer to this issue??

I see this question all over the forums but no easy solution to the issue. Annoying that newly purchased 2TB drive is not working for the only use case I bought it for. Currently having to manually transfer all .tibx files to slower HDD one at a time when I need them.