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Acronis Loader: No configuration file present. Press enter to reboot

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Backed up my computer last night, then when I tried to boot it up this morning I get the above message in an

endless loop, no matter what I do, system restore, boot from windows repair  disk, I can't boot into my computer.

I must have been crazy to accept this press F11 key.  My computer is USELESS to me now, thanks Acronis!

Having to do this on my laptop, glad I did not install it on here.

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#1

Ray,  welcome to these user forums.

F11 suggests that you have activated the Acronis Startup Recovery Manager (ASRM) utility in True Image as it is this that gives this boot option for the F11 key.

I would recommend booting from the Acronis bootable Rescue Media if you have this created, and then using this to deactivate ASRM again.  If don't have the Rescue Media, then you can download this from your Acronis Account in the Downloads > Bootable media section - the download is an .ISO file that can be burned to CD.

One other suggestion here, try going into your BIOS settings and if you have EFI (UEFI) BIOS disable Secure Boot if you have this activated.  Some systems with Secure Boot do not like booting Linux distributions, which the standard Rescue Media uses.

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#2

I've written a set of instructions to remove the Acronis Startup Recovery Manager from an unbootable system. These instructions assume you have the most common type of system (UEFI/GPT 64 bit). If you don't have this type of system, please give me complete information on your system type.

 

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#3

Mustang - I uploaded it to the MVP User Guide Repository on Google Drive.

https://drive.google.com/open?id=0B8uZDIFmupY7LVNfOTladHkxSnc

 

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#4

Thanks Bobbo, it looks good.

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#5

I can't get into my Bios to set it to boot from USB,

or the DVD.  I do have an Acronis rescue disk but it 

as well as my windows recovery USB is worthless

if I get this message each time I boot.  When I

hit delete on starting to try to get into my Bios

it just defaults to the Acronis message.

need some help here.

thanks

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#6

That is my system type but I can't reset the boot sequence 

to do as you suggest.  I can't get into my bios,

I get the message.  Even when hitting delete

while I start-up, which should take me into 

Bios.

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#7

You will need to give us details on your computer.

1. What is the brand and model number of the computer?

2. If it is a home built computer, what is the brand and model number of the motherboard?

3. What is the OS? Windows 7, 8 or 10? Is it 32 or 64 bit.

It really should be possible to enter the BIOS or at least bring up a one time boot override menu. A boot override menu should have an entry to get into the BIOS.

If all fails, it may be necessary to remove the hard drive from the computer to get into the BIOS. If that works, then the hard drive can be attached a USB case and connected that way. Or it could be connected via a USB case to another computer to allow you to work on it. There is always a way.

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#8

Computer is a Zt model #7270Li-40.

Motherboard used in the computer is a ASUS P5N73-AM

Windows system is: (was) 10 PRO 64 Bit.

Yes, it really should if I could get past this (see picture)

While there is always a way, none of this would be occurring if I had not chosen your

F11 RESCUE?  install.

Any other ideas?

Thanks. 

 

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#9

Ray, just a quick sanity check, you do not have any Acronis media inserted into the CD/DVD drive or on a USB stick connected to this system?

If not, have you actually tried to put in the Acronis or Windows media and see if it tries to boot from it?

Last thought, if DEL is the assigned key to get into your BIOS, have you tried holding this key then powering on the computer?

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#10

Sanity check, I do like that phrase, not there yet, but getting close.

Thanks for your feedback, I know a little about computers and I have never seen anything like this.

I have tried to boot with no CD or USB, I have called computer support, pressing default should take me

to the bios menu.  I have tried to boot from the Windows 10 recovery USB, I have tried to reboot from

the Acronis recovery CD that I did make.  Anything I do I get the message in the picture.

The problem is I can't get to the Bios so I can't boot from any recovery methods.  

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#11

Ray, power off the computer completely.  Unplug the AC power for a few seconds and while power is disconnected (remove batter if need be - I didn't check if this was a pc or laptop), press the power button a few times. 

Plug power in again.

Press power button.

Immediately, start tapping away like mad on whatever button you need to get into the bios (usually F2, but can be Del, ESC, F1 or something else as it's motherboard specific).  I can't find anything online for that PC, other than someting from QVC - you have a website for drivers or a user manual which might help you identify what key to press to enter the bios?

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#12

Asus motherboards should use the DEL key, as you say, to enter the BIOS. They also use the F8 key to bring up a one time boot override menu. Put a recovery media in the computer and press and hold down the F8 key. Press the F8 key just after you power on. Hopefully, before you hear the post beep. Keep the key pressed down instead of tapping it repeatedly. You should see a boot menu appear. I have found this works best with Asus motherboards. This should allow you to boot from the recovery media and work on the drive.

If that doesn't work, you will need to remove the drive from the computer and go from there.

 

 

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#13

None of this helped resolve the issue, I cloned this drive luckily, now I will remove the Hard Drive and install the cloned one.

Thanks to everyone and my advice is:  Do not use this utility. ever.  Make a Acronis recovery disk, but stay away from this.

All the best.

If you ever see this, good luck.

 

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#14

Ray, the Acronis recovery disk is your "offline bootable recovery media"  It is designed to allow you to backup, restore, and/or clone when booted to the rescue media - the safe way to do any full disk restore or any clone procedure.  Don't do either from Windows.  Backing up in Windows is OK, Restoring file/folders from Windows is OK.  But restoring a full disk, a parition, or starting a clone should only be done with rescue media to avoid this type of situation.  A backup is recommended before any restore or clone procedure as well - it's your safety net. 

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#15

I fully understand what a back-up disk is, I made one.

You ate missing the point a B/U disk is useless in the 

situation I had.  The Acronis F11 was installed and then

it was lost during the B/U process.  Why?  Who knows?

But I just spent around 4 hours trying to figure it

out.  By the way, I am now using my cloned drive, but 

it  now says I have 28 days left on my TRIAL?

I paid good money for this.

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#16

Understood, and we're trying to help you for free with our own volunteered time. Have you opened a support case with Acronis as well?

YOur backup image isn't useless, you should be able to get to the bios to restore an image - the question is why can't you get into the bios.  That Acronis Loader comes after the BIOS check - bios has to happen first to get to that.  

As for the restored image on your other disk that you're using now - telling you, you have a trial - did you restore MBR track 0 - that houses the original disk signature and software licenses are often tied to that.  If not, you should have no issue re-registering the license on that system again by providing the license key or logging out of the application and back in again with your account.

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#17

Count your blessings that things are back to normal. Now you can clone the system from the working drive back to the problem drive to repair it.

Are you talking about True Image reverting to trial mode? If you can't get it to reactivate, open a support case and they will help you.

I understand your frustration here, that's why I spent so much time and put one of my own computers at risk to activate the F11 option and figure out how to manually remove it. UEFI/Secure Boot firmware can do some very strange things. Computers have become much more difficult to work on, all in the name of increased security.

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#18

Mustang; believe me, I am. 

I did not mean my B/U was useless, I meant my Acronis Rescue Disk, as well as my Windows repair USB were both

useless if I could not get into my Bios to boot to them.  I have resolved the issue with my activation license now. 

I did start a case with Acronis, honestly, I got more help from this Forum.  You get a standard form email back giving

you a case number and a bunch of URL's, check this and that, which I had already done many times.  I do believe it

had to do with the secure boot firmware, once again as I said, thanks for the help.  And I am now on my computer.

God bless you all.  Or if you are not of that mindset,  Peace Out.

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#19

You're welcome.

I suspect you could have gotten into your BIOS to allow the recovery disks to boot if you had removed the hard drive from the computer. Then you could have cleared the Acronis Loader from the first boot priority and set it to boot the recovery media. After the recovery media was booted successfully once, you should have been able to put the hard drive back in the computer and and boot from the recovery media. That is still an option now that you know you can fix it by putting the working disk back in.

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#20

Well,

After uninstalling my disk drive,

and getting into my Bios the Acronis loader is

not in my bios to change it.  I can now hit enter 

and get the message repeatedly, but my disk 

drive does not have this configuration file,

so now what?  Another day trying to fix it?

 

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#21

I'm a little unclear about what you did. Did you remove the the working disk from the computer and put back the problem disk? If so, can you now boot from the recovery media? If that is the case, you can now follow the instructions that are supplied in reply #3 above.

You can also put back the working disk and clone it to the problem disk to get rid of the F11 option on the problem disk.

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#22

Hello all,

had the same problem and was able to fix it.

( I will explain how I manged it without any guarantee for your case) 

 

Quick steps:

1. get access to cmd

2. perfom  : "bootrec /fixmbr"

3. restart your Hardware

4. run / create the Acronis System Recovery Manager to fix the issue for the next system restart.

Hope this helps others as well. =)

 

My way:
Got access to the cmd (windows command) via a windows installation disk by using the repair option. I typed in "bootrec /fixmbr" to fix the obviously messed up bootmanager, got a positive response from the system and continued starting Windows via the system disk menue. The PC did a restart without the Acronis Loader step. Everyting worked fine on Windows again (no System damage/ data loss).
Now you should instantly run the programm "Activate Acronis System Recovery Manager" to fix the Acronis Loader issue.

I didn't, beause i want to check the stable reboot without the goorgeous Acronis Loader and ended up with the "no configuration file present" welcome screen - again. Something went wrong again by shutting down and restarting. After repeating the same procedure and a additional run of the "Activate Acronis System Recovery Manager" a system reboot with the working Acronis Loader was successful again.

My config:

- running Windows 10
- System Installation disk is from Windows 8.1
- Acronis Version : True image 2016

Couldn't imagine anything better to spend my 1st X-Mass-Holiday on :P

Basically:

Steps may differ by used hardware and software. Therefor just a basic description.

  • Use a installation disk of windows (if you use Windows), if you don't have an oldschool CD/DVD drive get it copied to an USB flash drive. Workd the same way. ;)
  • Boot from the drive (DVD/USB) by a change of the BIOS-Settings or an available boot menue ( continue pressing [ESC] [F1], [F2], .... [F11], [Del], ... )
  • Navigate through to the menue to the "repair option" (it is not the installation process, don't overwrite your windows!). Go especially to the command window option and run it. Type in "bootrec /fixmbr" and restart your system by typing "exit".
  • Activate the Acronis System Recovery Manager in your booted Windows version. This step depends on your version of Acronis. It is a Single Program on ATI 2016, in 2009 e.g. it was an "Extra-Menue" entry.
  • restart your system. Acronis Loader should work again and showing the F11 option.

Good luck! :)

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#23

Ive a similar problem. Using latest updates of Win 10 and Acronis 2018. OK yesterday, the Acronis Loader No Configuration File on start up today. The Acronis recovery disk 2018, though reading on the computer (set to boot from CD) does nothing at all. Acronis recovery disk 2015 goes into Acronis, but fails to restore from my backup; all Win recovery options also fail - repair, restore drive C. Even my Win 10 USB drive installer fails to restore to any option

En réponse à par Tom Barkas

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#24

Hope this helps?

I had the same problem and was able to fix it!  [Disclaimer] This is what worked for me....

I have windows 10 pro x64 using Acronis True Image 2017 [Installed]

 

[You may be able to skip steps 1 and 2?]

 

1. Access to cmd prompt [Via Win10 Recovery USB drive]

2. CMD : bootrec /fixmbr

3. Insert Acronis True Image 2014 Rescue Media Disk [Yes 2014] works differently than 2017

4. Restart computer

5. Boot to the Acronis 2014 rescue disk

6. Re-Install Acronis System Recovery Manager

7. Boot into windows 10

8.Uninstalled Acronis True Image

9.Re-Installed Acronis True Image and I made sure ASRM was not in stalled

10. Restarted computer [Ensure F11 prompt doesn't show up for ASRM]

11. Problem solved!

PS: You can install ASRM back in if you like... I chose not to install and ensured I made start/boot disc.

Best of Luck!

En réponse à par Steve Smith

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#25

I had the same problem as Ray due to ASRM failing to load properly (TI 2018), so I used the recovery disk and, after waiting for what seemed an eternity of the disk whizzing round and nothing happening, decided it was also defective and reinstalled Windows and everything, including TI 2018. Didn't have the block of booting any more with ASRM activated, but then discovered that the recovery disk DOES work, but it takes over 2 minutes to start Acronis compared to less than 30 sec for the TI 2014 recovery disk on the same computer!!!!! - wish I'd tried this first!

Have now the beta version of 2019 and this takes between 5 and 10 min to load, so beware!! Can't understand why they always seem to go backwards with every lurch supposedly forward.

 

PS Why are bloody reCAPTCHAs always such bloody poor quality that you spend ages trying to get through them!!!

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#26

I suddenly had the same issue after a Windows 7 security patch failed to install. During the installation, the computer rebooted, but the installation of the patch (KB4499175) failed and an automatic rollback was done. The computer rebooted and after a while I put it in its usual hibernate state. The error appeared 8 hours later when bringing the computer out of hibernate.

I booted from the Acronis Boot CD and restored only the MBR of the hard drive which was backed up the day before. On reboot a message briefly appeared (MBR Error 3) and Windows started back into the state prior to hibernation, as if nothing unusual had ever happened.

PS: occurred using TI 2019