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Acronis telling me the backup is corrupted!

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I have created several backups using a flash drive to boot to Acronis and run the backup.  I went to open one one of the backup TIB files by clicking on it using a computer that had Acronis True Image installed on it.  I received the error:  Cannot continue operation because the backup is corrupted.  

For the heck of it I tried loading the backup thru Acronis True Image and restore a file.  I was able to see all the files in the TIB file and restore a file using the program BUT I am not able to drill down.  

Any ideas what is going on?

Thanks

Ron

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#1

Ron, can you confirm what version/build of ATIH were used to create your backups, and what version/build you are using when you see the error that the backup is corrupted?

Have you attempted to do a Validation for these backup files?

Where are the files being stored?  Have you run a CHKDSK /R for the drive holding the files to check for any possible bad sectors etc?

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#2

"Corrupted" is, unfortunately, a rather non-specific error message, in spite of its rather specific sounding term. It really just means that ATI can't validate the archive, which can be caused by disk errors or connection errors, rather than any problems with the .tib file itself.

Validation failure is often due to hardware issues. To troubleshoot, see Grover's backup and restore guides http://forum.acronis.com/forum/29618 and http://kb.acronis.com/content/1517

From an administrative command prompt, run chkdsk /r on each partition of the internal drive, and on the external HD. If there are hidden partitions, assign letters to them so you can chkdsk.
Also run a drive checking utility from the drive manufacturer, as those sometimes catch errors missed by chkdsk.

Don't connect via a hub, a port in a monitor, or a USB extension cord, etc. Connect the external drive directly to a USB port on the rear of the computer case.

And, an external USB 3 drive may require more power than your older port can consistently deliver.

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#3

The TIB Files are located on a USB External Hard Drive.  I get the error when I open the drive and click on the TIB file.  NOTE:  Acronis True Image 2017 is running on the machine that I connected the USB Drive to.   The Flash drive was create using True Image 2017.  Which build I don't know.   The TIB file is not corrupt!!!!  I can start TI and load the backup and restore files from the backup.  I can't drill down by clicking on the TIB File.  I can do this with other backups that I make of my laptops using the TI console.  It appears that backups made with the Flash Drive cannot be drilled down.  See error below.

Thanks

image

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#4

Ron,

Are you saying that you have True Image open on your computer and you then you attempt to open the drive in Windows File Explorer which works but when you click on the tib file you get this error?

Have you tried closing the True Image application before attempting to open the drive in explorer and then clicking on the tib file?

Do you get this message if you right click on the tib file in explorer and choose mount?

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#5

1)  Attach drive to computer that has Acronis TI installed

2) Open Computer - navigate to TIB file  Click on TIB File ==>  Get error

3) Right click on TIB file and Mount - That works

4) Start Acronis - In lower left hand corner - click on Add Backup  - that works and I am able to restore files from that backup.

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#6

Ron, given that all works for your backup .tib file except when opening via Explorer, it may be fastest to try doing a repair of ATIH 2017 to see if this will correct any issues with the shell integration between Acronis and Windows.

To do a repair install, download the latest full installers from your Acronis account and install over the top of your existing application.

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#7

Agree with Steve here.  You have an integration issue with Explorer.  A repair should resolve the issue.

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#8

No Go!!!  I did the repair and tested again - still received the error.

Next I tried the drive on my backup laptop - still go the error.

 

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#9

You can attempt to run Windows chkdsk x: /f /r where x is the corresponding drive letter on the drive to see if you can correct any errors on that drive.

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#10

Ran ChkDsk - still no luck reading the drives on the backup by drilling down with Explorer.

 

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#11

Ron, I would normally suggest going for a clean install of ATIH at this stage but if this same issue with navigating the .tib file via Explorer is being seen of two different computers, that suggests the problem is different here.

Is this issue only for this one .tib file or does it affect any of your .tib files?

If it is only the one .tib file showing the problem, then perhaps there is a problem with the file itself?  

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#12

There are five or 6 TIB files created on different laptops using the flash drive.  All will not open with Explorer.  I think it has something to do with the Acronis that is put on the Flash Drive.  I will create a new flash drive with the latest build and test with this USB Drive and another USB Drive.

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#13

Here is the latest - I moved one of the TIB files to another drive.  Now I was able to drill down through the file.  Next I moved all of the file to another USB Hard Drive and tested all of the TIB files.  I could drill down into all the TIB files.

I formated the original drive and moved the TIB Files back.  Now I can drill down through all of the TIB Files.  I have no idea why this works.

 

Thanks

Ron

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#14

Ron, thanks for the feedback.  Very strange that moving the files resolved the drill down issue!  Glad to hear you have a resolution.

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#15

I would suspect that there was corruption on the problem disk that chkdsk could not correct at fault.  A format cleared the corruption allowing thngs to resume as expected.

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#16

I had this same issue. It was to do with ownership of the file. I used the file explorer security option to take ownership of the .tib files and that fixed it. I didnt even have read rights apparently. (This was an image of my pc before I ended up doing a fresh install of windows 10 on different hardware, I just wanted to recover a few files.)

The files were on an portable hard disk.

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#17

Bill, welcome to these User Forums, and thank you for sharing your experience of this issue.