Disable automatic renewal

Hi! 
I've sent you the cancellation link in a private message (to access private messages, go to My account at the top of a forum page and then to Dialogs). Should you have any questions, please let me know. 

Ekaterina Surkova wrote:

Hi! 
I've sent you the cancellation link in a private message (to access private messages, go to My account at the top of a forum page and then to Dialogs). Should you have any questions, please let me know. 

Thank you :)

I would like to cancel automatically recurring payments as well.  Can you send me the link?

Thank you.

mike.hewson@eastlink.ca wrote:

I would like to cancel automatically recurring payments as well.  Can you send me the link?

Thank you.

Hello Mike,

sorry for delayed response! Please check your private messages (go to My account at the top of a forum page -> Dialogs) 

Let me know, if any questions or concerns.  

I would as well disable the automatic recurring payment that is due in 15 days.

Can I get the link too pleas?

Thanks

Luca

Luca Ferretti wrote:

I would as well disable the automatic recurring payment that is due in 15 days.

Can I get the link too pleas?

Hi! Please check your private messages 

Hello Ekaterina,

I too would like to cancel the automatic renewal policy.  Please provide me the like also.

Thanks

Jacksplat wrote:

Hello Ekaterina,

I too would like to cancel the automatic renewal policy.  Please provide me the like also.

Hi! Sure, please check your personal messages 

Hi Ekaterina,

I'm unable to open up the personal message you sent me.  Tried both Microsoft Edge and Firefox latest versions with cookies enabled.  Any suggestions?

Thanks

Jacksplat wrote:

Hi Ekaterina,

I'm unable to open up the personal message you sent me.  Tried both Microsoft Edge and Firefox latest versions with cookies enabled.  Any suggestions?

Thanks

Hi! Are you getting any error messages? 

I can send you the link per email, would that be ok?

No error messages,  just plain nothing when clicking the link.  Yes please send me the link to my registered E-mail.

Thanks!

Still haven't received an E-mail for the Link.  Please send...

Ekaterina, I have raised this previously but there have been problems accessing 'My Account' in the forums, and any of the associated pages for reading Private messages etc.  I have to keep retrying anything between a dozen and 20 times to get these pages to open, and it has been this way for many months!  The only error, when thrown is 504 Bad gateway!  This has rendered access to private messages virtually impossible, such that I have stopped trying in most cases!

All the normal forums pages open just fine on first click!  As do the KB pages etc.

Jacksplat wrote:

No error messages,  just plain nothing when clicking the link.  Yes please send me the link to my registered E-mail.

Thanks!

Still haven't received an E-mail for the Link.  Please send...

Hi! Sent the link to your personal email, please check 

Steve Smith wrote:

Ekaterina, I have raised this previously but there have been problems accessing 'My Account' in the forums, and any of the associated pages for reading Private messages etc.  I have to keep retrying anything between a dozen and 20 times to get these pages to open, and it has been this way for many months!  The only error, when thrown is 504 Bad gateway!  This has rendered access to private messages virtually impossible, such that I have stopped trying in most cases!

All the normal forums pages open just fine on first click!  As do the KB pages etc.

Hi Steve! I've sent this to our web developer for review, sorry for all these difficulties..  

I want to cancel my sub as well. there shouldn't be a secret link for this. 

Jayson, welcome to these public User Forums.

See How to turn off automatic renewal

Ditto.  I will renew manually when the time comes, not a big fan of auto renewing anything... not a big fan of SAS software at all.

Could you also please send me link to disable the autorenew?

Thanks,

Troy

Dear Troy Brown,
Thank you for reaching out. We would recommend checking this article: How to turn off the automatic renewal of a subscription | Knowledge Base (acronis.com)