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Number of copied sectors differs from counted

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Beginner
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I have a Dell Win7 64 bit laptop that I need to restore from backup after some PC freezing problems started in Windows. I've spent days running memory tests and hard drive tests etc.. and not finding any hardware issues so went to restore Win7 with ATI 2017.

This boots with legacy as its an older Dell Studio 17. Anyway, it was restoring and lost power most of the way thru the restore. Apparently the GFCI tripped at some point and the battery ran out. So, I try it again and am getting the number of sectors issue. Have tried multiple times withe same error.

The full and incremental back ups all fail and they have been verified to be good by ATI. The disk space shows unallocated for the OS partition I'm trying to restore. ATI unallocated this. I have Not tried to allocate space, saw the posts about the issue. Have also tried to restore the MBR as well and both the backup and MBR report the same copied sectors error.

Not sure what to do at this point. I did boot up with a Linux boot disk with Gpart to to verify the OS partition really was unallocated and that is what it showed unallocated.

 

I'm posting from my new Win10 laptop I was migrating everything over too. I still want the Win7 machine to use with my firewire audio interface and DAW.

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Legend
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Chris, welcome to these public User Forums.

The full and incremental back ups all fail and they have been verified to be good by ATI.

If the backup version chain files all pass validation then that is good news here.

I would recommend using your Linux boot disk and Gpartd to completely clean the target drive in your Dell Studio laptop, assuming that your backup is of the whole disk drive.

After clearing the drive, then retry booting from the Acronis Rescue Media and restoring your drive as a full disk recovery (click only on the top disk selection option - this will automatically select all the options below this).

If you still encounter the sector issue, please save the Log file data from the boot media before you restart.  Click on the Log option to show the log, then click on the top entry to see an option to save the data.

Forum Hero
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Chris,

You might try this:

In the restore process of the full disk image, after you select the destination disk set the Primary partition size smaller by 5 which I think will be the smallest size you can go.  Now run the restore.

Beginner
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Thanks for the input.

Tried reducing the size, same failure.

Tried restore all the partitions, same failure.

Tonight I removed all the partitions so the whole drive is unallocated space

Will report back on the results from that.

 

Thanks

Chris

 

Beginner
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Thanks again for the input.

After unallocating the Entire drive with gparted, ATI was able to restore all three partitions and the MBR.

Seems odd this had to be done and am hoping this is improved in the 2019 version.

Forum Hero
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Chris,

I think the issue was the power outage that occurred.  Clearing the disk of all formatting data allowed the recovery to proceed to completion.  Was this necessary?  Probably so as the disk was probably corrupted due to the power failure.

Legend
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Chris, glad to read that the earlier suggestion to wipe the drive using Gpartd did the trick here.  I agree with Enchantech that the drive was corrupted by the power outage hence the need for this approach.

Beginner
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I suppose that screwed something up,  just seems like unallocated space is unallocated space.

Anyway....All in all I have been satisfied with ATI, have been using it for about 10 years.

Never had to restore anything until 2018 and now this is the third time...argh.

Bad HD one time and then the bad Win10 update(Tnks MS) that essentially fried the OS.

One thing I'm hoping Acronis improves upon is the lack of feedback during the restore setup.

I'ved used this with legacy Win7 and UEFI Win10 and you wonder if its doing anything while your

setting it up to do the restore. Lots of long pauses with no feedback.

Its Ok once you hit "proceed" and actually start the restore and you have a progress bar.

To the powers that be, Please see if this can be improved....Thanks

 

Legend
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Chris, please use the Feedback tool in the ATI GUI to make your concerns about lack of progress indication known to Acronis, perhaps add a link to this topic as well.