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True Image 2020 -Backup option settings loss

Thread needs solution
Beginner
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Ekaterina, thank you for acknowleding (part of) the serious issues. Like many other users, I have reservations to accept that Acronis is forcing questionable cloud features onto its users. Many use Acronis for local backups with local backup settings and have no use for such extra features. Having repeated situations in which Acronis damages local user settings through those questionable features is unacceptable. We request an option to entirely disable all cloud features and completely disconnect all remote server communication with Acronis.

Moreover, as affected user, I have received no separate communication via email as you indicate.

GJW
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Steve Smith wrote:

Ekaterina wrote:

We have taken measures to stop the issue from spreading, but we recommend you check your backup settings in order to re-select previous values of backup destination or backup scheduler.  The detailed instruction can be found in this KB article.

Rather than Acronis just taking measures to stop the spread of this issue, what steps are being taken to fully prevent it from ever happening again?  That is the question that needs to be answered here!

 

This is the real question. Although I am new to Acronis it is my understanding this is not the first time this has happened. If that is the case, then why is anyone to believe that it won't happen again? To be quite frank and honest, it is my opinion that someone is not paying attention to details, or they are inept, either way it reflects poorly on Acronis and you have just rehashed the symptoms and not provided any solutions.

Beginner
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Ekaterina wrote:

Dear Acronis Community!

We are writing to report an incident that happened as a result of a recent Acronis data center update. On 10 June 2022, a software update was initiated at a data center containing some of Acronis cloud components, which led to the reindexing of service data. 

While this incident only affected internal Acronis Cyber Protect Home Office and Acronis True Image files, it may have led to the following issues:

  • The backup destination of backup to a NAS was changed to C:\
  • The backup destination of backup to Acronis Secure Zone was reset
  • Customized backups scheduler settings were returned to program default values

We have taken measures to stop the issue from spreading, but we recommend you check your backup settings in order to re-select previous values of backup destination or backup scheduler.  The detailed instruction can be found in this KB article

We apologize for any inconvenience caused by this issue. A separate communication will be sent via email to all affected users.  

I'm sorry but this is not an acceptable answer at all. It took over 3 weeks for Acronis to figure out that its flagship consumer product exhibits such a serious flaw? Like really?

Why are my local backup settings stored on a Cloud server in the first place? Did I give consent to that under GDPR laws?  What data are transfered to Acronis servers?

Beginner
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@Ekaterina

Thanks for your report. Do you remember your own answer in this thread on page 4 from 12/11/2019 - 07:49?

3 years ago you wrote about the same issue with "We have taken corrective measures". How many times we - your paying customers - have to deal with this problem before you finally solve it?

What does Acronis offer us - your paying customers - as compensation? (And please spare us from upgrading to your current Cyber Cloud solutions. As you know from this thread, it is just as affected as many older ATI versions).

It would not be more than fair if you would show us here publicly - not in individual, private communication - your offered compensation possibilities.

Beginner
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I totally agree here!
Ekaterina Surkova  a The question that need to be answered is what type of compensation we all can expect, as I am sure you have already planned for that right?

First a month with no notification e-mails being sent, then shortly after that (i.e when you adressed that issue) the other issues with sync etc came back. So basically we have had over 2 mths now with a service that has not been fully functional and furthermore has caused us all issues with filled system drives etc.

And while compensating us all, you can make sure that you as a company check in your source code and use regression testing in a proper manner so that this never happens again.

Thanks

Beginner
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I won't mind an Amazon voucher to switch to Macrium personnally, enough is enough.