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Acronis True Image for Western Digital

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Beginner
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I purchased a MY Passport 2TB SSD drive and the recommended backup for this drive is the Acronis True Image for Western Digital backup software. The application sees the drive in the "Tools tab" but it sees it as a MILAN II drive and when I create a backup job and select the destination drive it does not see the SSD. I have open an issue with SANdisk and it has been almost a month and no resolution. Is there any suggestions for this issue

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Legend
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Tony, welcome to these public User Forums.

This is a known limitation with OEM versions of Acronis which impose requirements for a drive of the matching make to be found.

When you use an external dock or hub etc to connect drives then these can cause the controller used in the device to be shown instead of the actual drive make, hence MILAN instead of WD.

The answer would be to boot the PC using the bootable Acronis rescue media and put the WD drive in place of the original internal drive, connecting the removed drive in the external device then doing your restore or clone in that way.

Beginner
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Hello Steve,

Thank you for your response. To me it sounds like a lot of effort just to be able to use this drive as a backup drive which I am not willing to do as it is my work laptop and cant afford any type of outages attempting to do this. I guess I will have to decide if I am returning the drive or purchase the full version of Acronis backup as I do not want to be bound to the WD version.

I am also waiting on SanDisk to see if they can resolve this without having to return the drive.

Thank you again and stay safe

Legend
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Tony, be worth investing in a different adapter for connecting your external drive or else looking at an alternative backup application that doesn't carry the same limitations!

Does your My Passport 2TB SSD drive come with its own enclosure and USB cable (as I see in adverts for the same in Google)?  If yes, then ensure you connect this direct to a laptop USB port and not via any hub etc.

 

Beginner
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Steve,

If SanDisk support does not come back to me soon with a resolution (over 4 weeks now) I will probably return the drive and purchase a different manufacturer. I am very unsatisfied with their support.

To  answer your questions: 1. I have connected the drive to 2 different ports directly connected to my laptop, one through as USB and the second a USB-C. The drive came with a cable that allows both connections and yet it still not seen in the Acronis app. I can see the drive from Windows and can R/W to it from either connection no issue there.

I have asked SanDisk support if they will provide me with the standard Acronis software and waiting for a response but I believe it would be wishful thinking on my part.

Thanks again for your input.