This App Can't Run on this device

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mfran2002
Beginner
Contributions: 2
Commentaires: 4

Hi all,

I have an old version (on CD), bought in 2008, and I tried to install on Windows10.

After the installation, when I launch it, I get the error:

This App Can't Run on this device

and I can't go ahead...

Is it due to the old version?

How can I solve?

thanks!

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jeu 21/01/2021 - 07:17
Products: Acronis True Image old version
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Steve Smith
Legend
Contributions: 110
Commentaires: 29180
mvp

Sorry but only ATI 2015 and later versions have ever been supported for being installed on Windows 10.

KB 56196: Windows 10 support in Acronis products

Older versions of Acronis products
Support of Windows 10 will not be implemented into older versions of Acronis products (e.g. Acronis True Image 2014 or older, Acronis Backup & Recovery 11 or older, Acronis Snap Deploy 4 or older), as Acronis development team works on the current versions only. Stable functioning of older products on Windows 10 is not guaranteed.

jeu 21/01/2021 - 12:28

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Acronis Cyber Protect Home Office
mfran2002
Beginner
Contributions: 2
Commentaires: 4

Hi Steve, thanks for this clarification

Can I update my version to an updated one? Has it a cost?

Do you think I can update my installation?

jeu 21/01/2021 - 12:34
Products: Acronis True Image old version
Steve Smith
Legend
Contributions: 110
Commentaires: 29180
mvp

Marco, see KB 65513: Acronis True Image 2021: Licensing and Upgrade FAQ which has lots of questions & answers that may help you.  There is a cost for upgrading to new versions.

The alternative would be if you are offered a free OEM version of Acronis along with the purchase of a new disk drive.

jeu 21/01/2021 - 14:16

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Acronis Cyber Protect Home Office
mfran2002
Beginner
Contributions: 2
Commentaires: 4

thank you Steve!

really appreciate your help

jeu 21/01/2021 - 15:32
Products: Acronis True Image old version