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Repeated restart requests after installation on Apple silicon Mac

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Beginner
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Can’t use the latest version of ATI on a MacBook Air with Apple silicon. After initial installation of ATI there is a repeated request to restart the computer. Have followed KB 67475 but it doesn’t make any difference.

Does anybody know how to fix this problem.

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Beginner
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Hello TheMantis,

 

I also have this problem. im in contact with the tech support to resolve this issue since 3 Weeks.

All the knowledge base solutions regarding this problem actually won't work.

if they found a solution, I will let you know.

 

Beginner
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same problem here...

Forum Moderator
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Hello Everyone,

sorry to know that you've encountered this issue! Please refer to 67475: Acronis True Image 2021 (Mac): repeated restart request after installation for more details.

Beginner
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Ekaterina wrote:

Hello Everyone,

sorry to know that you've encountered this issue! Please refer to 67475: Acronis True Image 2021 (Mac): repeated restart request after installation for more details.

As statet before, this actually won’t work on apple silicon based mac‘s. 

Beginner
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Hello everyone,

i got an update from the tech support:

Hello Sascha, 

Thank you for your email. My name is Supreeth a Supervisor with Acronis Customer Central 

This is an update regarding case XXXX where you had reported issues with macOS Big Sur M1 - ATI2021 keeps asking for restart

Upon your concern, we had reported the issue to the next level for further investigation, got an update that it is an known issue with the current version of Acronis True Image 2021 in Mac .

We also notified this to our Development team and they are working on a fix for the issue. Since we do not have a specific ETA about the release of a solution, I would suggest that we close this case for now.

However, please be assured that we would not consider the issue as ‘Resolved’.

The issue would be fixed in future builds of the product and hence I kindly request you to use the in-product notification option.

Please make sure “Automatically check for updates at startup” option is selected under settings tab which notifies you when a new build is released.

Thank you for your co-operation. We appreciate your patience.

 

Beginner
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Have same problem, Tech Support told me that ATI 2021 does not support ARM based processors, so Mac M1 not supported.  They did not know if support would be added in future release.  

https://kb.acronis.com/content/62562

 

Beginner
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Commentaires: 5

Rob Hughes wrote:

Have same problem, Tech Support told me that ATI 2021 does not support ARM based processors, so Mac M1 not supported.  They did not know if support would be added in future release.  

https://kb.acronis.com/content/62562

 

It would be reasonable to think that tech support would be better briefed on this issue so that the left hand actually knows what the right hand is doing. One would also like to think that on an installation attempt there would be some sort of check done to ensure hardware compatibility before proceeding.

 

Beginner
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The system requirements also don’t say a x86 Processor is required.

I would be glad about an official statement if there will be Apple Silicon support in near future.

Im Cloud user and am not able to backup my main computer since over a month. My subscription was renewed in November 2020 and I am still not able to use this software.

No announcements like „we at working on m1 support“, „we won’t support m1“ or „be informed that we actually won’t support m1“ are actually visible in an highlighted place.

in this thread we received an answer from a moderator which even didn’t read the thread.

im actually very disappointed and want to hear about about how to resolve this issue as soon as possible.

 

 

Beginner
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There is a new knowledge base article regarding this issue:

https://kb.acronis.com/de/node/67868

 

Beginner
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Any updates on this issue or perhaps an ETA on a fix?  Still running with no backup on a Mac Mini M1.

Forum Moderator
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Hello Everyone!

Acronis is working on implementing support for devices with Apple M1 chip. This is a complex project involving several RnD departments, and there is a top focus on delivering support for the new ARM64 architecture within the nearest Acronis True Image 2021 update. You can track the news on newly released updates at https://www.acronis.com/support/updates/ or also check our official KB article on this matter: https://kb.acronis.com/content/67868 - it will be updated once the M1 chip is fully supported.

Beginner
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I got news from the support - looks like the M1 is now supported.

——————-

My name is R. XXXX This is an update regarding case [XXXXX] where you had reported issues with Acronis True Image 2021.

I am glad to inform you that we have released the new build for Acronis True Image 2021 which supports M1 chip.

You may also download Acronis True Image 2021 latest build from the following link:
https://dl.acronis.com/s/AcronisTrueImage2021_39229.dmg 
 

———————

Didn‘t tested it yet, but will tomorrow.

Beginner
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Commentaires: 7

Hello everyone,

it seems the issue is now fixed (finally).

The KB has been updated: https://kb.acronis.com/de/node/67868

Also, here's the link to the new version: 

https://dl.acronis.com/s/AcronisTrueImage2021_39229.dmg

I just wanted to let everyone know.