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spam email

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Wasn't sure were to post this, so I put it under forum administration - apologies if this is the wrong section.

Today I received a spam email touting prescription medicine on my dedicated Acronis email address.

I am obviously concerned that Acronis are either selling user data or the website's user database has been compromised.

I have had an account on your main website since 2009 and the email address is totally unique to it.

Could you please clarify if there have been any security breaches in recent years?

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#1

Hello Summoner,

Thank you very much for your post.

We take such issues very seriously and I forwarded your comment together with your e-mail address to our Management team to conduct full investigation.

We will look into this matter and get back to you with an update.

In case you need immediate assistance you can always reach out to me directly via a private message.

Please let me know if you have additional questions.

Thank you.

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#2

Thanks

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#3

I have had the same issue. Registered I think in 2011.. and now am receiving spam emails to an acronis specific address.

That's another customer acronis are going to loose as if they can't take care of their customers details, I'm not going to allow them to take care of my imaging solutions.

Receive on average 3 a week at the moment.
NOT happy.

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#4

Hello Matt,

Thank you for your post.

We will definitely address this issue and I will provide you with an update as soon as I have any useful information for you.

I will forward your comment to our Management team so that we can investigate this issue.

Thank you.

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#5

This spam going to your address could have nothing to do with Acronis. You can easily receive spam mail to a mail address even if you've never given out that address anywhere. Spammers generate addresses, to popular domains, that are likely to have users. I've seen spam to brand new addresses that have never been used anywhere.

So, it's quite possible that there was no failure at Acronis and no sharing or breach of your e-mail address.