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И как зарегистрировать лицензии?

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Beginner
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Приобрели 10 лицензий на Acronis Защита Данных Расширенный + сертификат на техническую поддержку на 10 лицензий.  

Это наша первая покупка Акрониса. Зарегистрировались в личном кабинете как юр.лицо, пытаюсь ввести лицензии в разделе "продукты", при попытке ввести любую лицензию выдает ERROR. 

 

И что теперь делать? Дистрибутив скачать негде, в личном кабинете лицензии не прикрепляются.

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Support specialist
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#1

Hello Igor,

welcome to Acronis Forums!

We regret to know about the registration issue that you experience. We suggest that you contact the Russian Acronis Support Team. Please share your licenses that could not be registered along with the proof of purchase with support engineers who will be happy to help you.

Beginner
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Commenti: 1

#2
Maria Belinskaya wrote:

Hello Igor,

welcome to Acronis Forums!

We regret to know about the registration issue that you experience. We suggest that you contact the Russian Acronis Support Team. Please share your licenses that could not be registered along with the proof of purchase with support engineers who will be happy to help you.

Thx! I will try to contact rus tech support

Forum Moderator
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#3

Hello Igor,

Acronis Защита Данных is the product distributed by Акронис Инфозащита and hence is not supported for registration in https://account.acronis.com/

Here you'll find the installation files for Acronis Защита Данных and links to the documentation https://www.acronis-infoprotect.ru/downloads/