Deleted all backups still says full?

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Marc K
Beginner
Messaggi: 3
Commenti: 1

Hello, i deleted all backups from acronis cloud. Yet the system still says that its full and i cannot do anything. Any ideas please?

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Mar, 10/01/2019 - 11:11
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Ekaterina
Forum Moderator
Messaggi: 139
Commenti: 5409
#1

Hello Marc,

thank you for your posting! Please refer to the article https://kb.acronis.com/content/61674 If the issue still persists, we'd recommend raising a support ticket, so that a support engineer could check your Cloud account. 

Ven, 10/04/2019 - 16:42

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support

Jays
Forum Member
Messaggi: 3
Commenti: 80
mvp
#2

Hi  Marc,

Ons suggestion I can make is to login to the web restore console and check for "incomplete backups"

Hope this helps.

Regards

Mer, 10/16/2019 - 15:35

Best regards,

Jason,
Acronis Certified Engineer,

Information provided AS-IS with no warranty of any kind.

To contact Acronis support, please follow http://www.acronis.com/en-us/support/

Products: I work with all Acronis products