Unable to use ATI program freezes - WD external hdd
I downloaded the software to use with a brand new WD external HDD. I got it installed, but cannot get the program to open. When I try to open the file, it gets to the "Applying User Settings" and it hangs there for a few minutes. Then it will open the main screen, but it hangs on that forever. I have gone through and closed all other running programs, disabled Microsoft defender, I have no other antivirus running. I have restarted my computer. It was installed and is running as Admin, in windows 10. I even ran it in compatibility mode for Win 8 and Win XP, same issues in both.
I need a good backup program to use with the new drive, and I saw that WD Backup is no longer being supported by WD and they recommend/provide this Acronis software but I can't get it to work. Any help is greatly appreciated. Thank you