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Acronis 11.7 Linux 32bit version install error (kernel-devel)

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Hello.

OS : RED HAT 4.1.2 (32bit)
Acronis : 11.7
 

I tried installing Acronis 11.7 on Linux.
However, during the installation process, there was a message saying that there is no component and I asked to install it further. So I clicked the install button. Its name is kernel-PAE-devel-2.6.18-348.el5PAE.
(See image 01-install.jpg)

 

It seemed to install normally. However, the last screen did not find a directory containing kernel source code. I got a message.
(See image 02-error (build).jpg)

 

So I tried installing and updating the kernel in question. After that I tried installing Acronis again, but the symptoms were the same.

 

So I checked to see if I met the conditions for installing Acronis. The information is as follows.

 - cat /proc/version : Linux version 2.6.18-348.el5PAE - gcc version 4.1.2 20080704 (Red Hat 4.1.2-54)

 - gcc -v : gcc version 4.1.2 20080704 (Red Hat 4.1.2-55)

 - make -v : GNU Make 3.81

 - perl -v : v5.8.8

 - rpm -qa | grep glibc : 
     glibc-headers-2.5.123.el5_11.3
     glibc-common-2.5.123.el5_11.3
     glibc-2.5.123.el5_11.3
     glibc-devel-2.5.123.el5_11.3

 - rpm -qa | grep kernel
     kernel-headers-2.6.18-348.el5
     kernel-devel-2.6.18-348.el5
     kernel-PAE-2.6.18-348.el5
     kernel-2.6.18-348.el5

 - /lib/modules : 2.6.18-348.el5PAE

 - uname -r : 2.6.18-348.el5PAE

 - build directory : ../../../usr/src/kernels/2.6.18-348.el-PAE.i686

(The overall content is see 03-Install Condition.jpg ~ 06-Install Condition.jpg)

 

I think all the conditions are met.
What's wrong? And how do I fix it?

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#1

Hello Lemoning,

thank you for your posting! If kernel-PAE-devel-2.6.18-348.el5PAE is missing, you can download and install it using your Red Hat subscription. 

If the issue persists after kernel-PAE-devel-2.6.18-348.el5PAE installation, please send us Acronis system report with logs for analysis.