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Agent on Ubuntu 14.04

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Beginner
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Hello,

i tried to install acronis agent on ubuntu 14.04 according to the following
kb-article: https://kb.acronis.com/content/1676.

If i try to add the machine to the management server if will get an authentication failure.
The auth.log on the ubuntu machine looks like this:

Dec  3 16:24:26 srv-web acronisagent: PAM unable to dlopen(/lib/i386-linux-gnu/security/pam_unix.so): /lib/i386-linux-gnu/security/pam_unix.so: wrong ELF class: ELFCLASS32
Dec  3 16:24:26 srv-web acronisagent: PAM adding faulty module: /lib/i386-linux-gnu/security/pam_unix.so
Dec  3 16:24:26 srv-web acronisagent: PAM unable to dlopen(/lib/i386-linux-gnu/security/pam_succeed_if.so): /lib/i386-linux-gnu/security/pam_succeed_if.so: wrong ELF class: ELFCLASS32
Dec  3 16:24:26 srv-web acronisagent: PAM adding faulty module: /lib/i386-linux-gnu/security/pam_succeed_if.so
Dec  3 16:24:26 srv-web acronisagent: PAM unable to dlopen(/lib/i386-linux-gnu/security/pam_unix.so): /lib/i386-linux-gnu/security/pam_unix.so: wrong ELF class: ELFCLASS32
Dec  3 16:24:26 srv-web acronisagent: PAM adding faulty module: /lib/i386-linux-gnu/security/pam_unix.so
Dec  3 16:24:26 srv-web acronisagent: PAM unable to dlopen(/lib/i386-linux-gnu/security/pam_succeed_if.so): /lib/i386-linux-gnu/security/pam_succeed_if.so: wrong ELF class: ELFCLASS32
Dec  3 16:24:26 srv-web acronisagent: PAM adding faulty module: /lib/i386-linux-gnu/security/pam_succeed_if.so
Dec  3 16:24:26 srv-web acronisagent: PAM unable to dlopen(/lib/i386-linux-gnu/security/pam_unix.so): /lib/i386-linux-gnu/security/pam_unix.so: wrong ELF class: ELFCLASS32
Dec  3 16:24:26 srv-web acronisagent: PAM adding faulty module: /lib/i386-linux-gnu/security/pam_unix.so
Dec  3 16:24:26 srv-web acronisagent: PAM unable to dlopen(/lib/i386-linux-gnu/security/pam_succeed_if.so): /lib/i386-linux-gnu/security/pam_succeed_if.so: wrong ELF class: ELFCLASS32

I put the libs into /lib/i386-linux-gnu instead of /lib32/.
What's wrong?

Thanks in advance,
Rafael.

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Frequent Poster
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#1

Hello Rafael,

Are you able to connect to the agent from the console? Have you tried adding the agent from the AMS server itself? What is the error message in this case (in the GUI)?

 

Thank you.  

Beginner
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#2

Hello Igor,

if i try to connect to the agent from the console, i'll get "authentication failed". It's the same like adding it
to the management server. The auth.log looks like this:

Dec  8 09:49:18 srv-web acronisagent: PAM unable to dlopen(/lib32/security/pam_unix.so): /lib32/security/pam_unix.so: wrong ELF class: ELFCLASS32
Dec  8 09:49:18 srv-web acronisagent: PAM adding faulty module: /lib32/security/pam_unix.so
Dec  8 09:49:18 srv-web acronisagent: PAM unable to dlopen(/lib32/security/pam_succeed_if.so): /lib32/security/pam_succeed_if.so: wrong ELF class: ELFCLASS32
Dec  8 09:49:18 srv-web acronisagent: PAM adding faulty module: /lib32/security/pam_succeed_if.so
Dec  8 09:49:24 srv-web acronisagent: PAM unable to dlopen(/lib32/security/pam_unix.so): /lib32/security/pam_unix.so: wrong ELF class: ELFCLASS32
Dec  8 09:49:24 srv-web acronisagent: PAM adding faulty module: /lib32/security/pam_unix.so
Dec  8 09:49:24 srv-web acronisagent: PAM unable to dlopen(/lib32/security/pam_succeed_if.so): /lib32/security/pam_succeed_if.so: wrong ELF class: ELFCLASS32
Dec  8 09:49:24 srv-web acronisagent: PAM adding faulty module: /lib32/security/pam_succeed_if.so
Dec  8 09:49:28 srv-web acronisagent: PAM unable to dlopen(/lib32/security/pam_unix.so): /lib32/security/pam_unix.so: wrong ELF class: ELFCLASS32
Dec  8 09:49:28 srv-web acronisagent: PAM adding faulty module: /lib32/security/pam_unix.so
Dec  8 09:49:28 srv-web acronisagent: PAM unable to dlopen(/lib32/security/pam_succeed_if.so): /lib32/security/pam_succeed_if.so: wrong ELF class: ELFCLASS32
Dec  8 09:49:28 srv-web acronisagent: PAM adding faulty module: /lib32/security/pam_succeed_if.so
 

(Meanwhile I moved the .so files from /lib/i386-linux-gnu to /lib32 to follow the instructions on the kb-article exactly.)

Thanks in advance,
Rafael.

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Beginner
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#3

No ideas?

Forum Moderator
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#4

Hello Rafael,

I see, that you have valid support program. I've created a ticket for this issue, our support team will get in touch with you.

Thank you,

Beginner
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#5

Could you please add the solution?

Forum Moderator
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#6
David Templeton wrote:

Could you please add the solution?

Hello David, 

according to the internal records in the support ticket opened for a previous poster, the issue was resolved as follows:

- specified the License Server per IP-address in the Acronis Management Server options

- connected to the Agent directly and tied it to the Acronis Management Server as per https://kb.acronis.com/content/46110