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Cannot log in or back up to cloud

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Anyone else??


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Hi Trisha,

do I understand correctly that you don't see other threads in this forum section? What about other forum sections? Which browser is used? 
Does the problem reproduce in other browsers?

Thank you,

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I cannot backup to cloud either. Once I upgraded to 12. 5 , backup crashes. Have a ticket on this since June 4th. Issue has not been resolved.

In risposta a di Angel Rodriguez

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Me, exactly the same.

This product seems to have *several* bugs.  Acronis support is not fixing my backup issues.

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Hello Maria,

We're sorry to hear of your experience. Would you mind sharing the ticket ID, so that we can look into the situation and check, whether we can speed up the investigation? 

Thank you!