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Encrypted backups with vmProtect 6

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Beginner
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Commenti: 5

We’re testing vmProtect 6 at the moment and I’m experiencing that encrypted backups can’t be accessed anymore once you log out and the logon again to the web interface. With unencrypted backups everything works fine. Anybody else having the same problem or a soluting ??

Mario

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Messaggi: 24
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Hello Mario!

Welcome to our Forum, it's nice to have you with us. Thank you for your question, I will be glad to address it.

If the issue is related to the password protected archives, then this is a known issue, which is fixed in the upcoming update. We're sincerely sorry for any inconvenience caused.

If you're actually encrypting archives, and not password-protecting them, then the issue requires investigation. We would appreciate if you could provide us the screenshots of the problem.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Beginner
Messaggi: 3
Commenti: 5

Hello Yana,

Thank you for your response.
Yes, password protected archives are the ones we're having an issue with.
So that's sorted for me now, however, as you say, it's a known issue so I have
no idea why you don't tell your users about this but make them find out for
themselves. What a waste of our time!!

Mario

Forum Star
Messaggi: 24
Commenti: 3268

Thank you for your comment and sincere feedback, Mario, I really appreciate it. I've forwarded your comments to the Development team. Rest assured they've been taken under consideration.

>> why you don't tell your users about this but make them find out for themselves. What a waste of our time!!

Completely agree with you on this one. We're supposed to have this information logged in KB article,currently it's being prepared and should be ready shortly.

Thank you once again for the feedback and comment.

Let us know if you have any additional question, we will be glad to help you.