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Is it possible to remove old expired license from Backup 12.5?

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BSL
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Is it possible to remove old expired license from 12.5?

Acronis automaticaly generated this demolicense in the licenseportal (we allready have an advanced license). After synchronisation in acronis backup 12.5. this old license was automaticaly importet and generates a daily faultmail.

How can i remove this license?

thanks for the help!

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BSL
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#1

Ok, it's possible to remove old license. Acronis will delete this license on myacronis portal. After Synchronisation in Acronis Backup the license isn't anymore visible.

 

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#2

For everyone, who might face the same issue - as this was not quit a trial license, but a full license with a limited lifetime, it didn't disappear after having expired. We had to remove the entry from the account manually. So if you experience the same or similar issue, please do not hesitate to add to this thread and provide your registration email in a private message (on my profile click on Send message). We'll look into the situation and help! 

Thank you!  

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#3

Hi Ekaterina

 

Can you remove the expired subscription licenses from my account too please?

support@deycom.com

 

Thanks.

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#4

Hello Deycom Support,

Only found a ServerEssentials subscription expired on 2018-10-06 - removed this one. There are also a couple of subscriptions that are about to expire. Please let me know if you want us to remove them too once they got expired
Servers 3x till  2018-11-09 
Workstations 3x till 2018-11-09

Thank you!

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#5

Please remove my expired standard license as well please. Thanks

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#6
Scott Spencer wrote:

Please remove my expired standard license as well please. Thanks

Hi! Removed 

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#7

 

Please remove these expired subscription licenses

 

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#8
Steve Stuart wrote:

Please remove these expired subscription licenses

Hello Steve,

under your account I see only one perpetual license, no other entries. If your screenshot is from the product interface, not from https://account.acronis.com/, then I'd suggest trying to re-sync the information about licenses from your account (click on Sync and sign in to your Acronis account). Let me know if that helped. 

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#9

I have tried the Sync, to no avail. It says successfully synced, yet the expired items remain. 

Also the system seems to be stuck in the middle of a backup from last month and will not do anything. I thought it might be from the expired licenses but I'm not sure. 

 

EDIT: Download and updated the software and the Sync function worked ok removing the expired licenses. The stuck job cleared and I was able to launch a manual backup. Will see if the full site backup runs tonite.

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#10
Steve Stuart wrote:

EDIT: Download and updated the software and the Sync function worked ok removing the expired licenses. The stuck job cleared and I was able to launch a manual backup. Will see if the full site backup runs tonite.

Thank you for the update Steve, hope things continue to be normal for you. 

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#11

Hi Ekaterina Surkova,

Can you please also delete our almost expired license?

Thx,

Alain

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#12

How can I remove a license from AMS that is NOT syncronised with my cloud account. (No Proxy passthrough :o( ...)

Basically, I purchased Server Adv. Subscription, it expired, so I purchased Perpetual and assigned that.

I now keep getting annoying mails say its expired event though its not assigned and never will be.

 

Thanks

Steve

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#13

Alain, Steve 

the expired quotas have been removed from your accounts. Let me know if any issues or questions. 

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#14

Hi Ekaterina Surkova,

Can you please remove the expired licenses on our account?

Thank you!

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#15
Hendrik Stapel wrote:

Hi Ekaterina Surkova,

Can you please remove the expired licenses on our account?

Thank you!

Hello Hendrik,

The expired quota is removed, please check. Let me know, if any questions  

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#16

Hello can you please remove our expired Office 365 license from the account.

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#17
Joe Hawkins wrote:

Hello can you please remove our expired Office 365 license from the account.

Hi Joe, I've asked my colleagues to remove quotas for Office 365. Do you want to remove other expired quotas too? 
 

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#18

Hi - can you please remove the expired workstation license(s) from our account.

 

Thank you

 

Jeff

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#19
Jeffrey Fiddelman wrote:

Hi - can you please remove the expired workstation license(s) from our account.

Hi! Done - please check :)  

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#20

Yes please, I am still receiving expired notifications each morning

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#21
Joe Hawkins wrote:

Yes please, I am still receiving expired notifications each morning

Joe, all expired quotas have been removed from your account - plz monitor for a while and let me know, if any unwanted messages bother you again.  

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#22

Hi,

could you remove the expired Acronis Cloud Storage license from my account?

 

Thank you

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#23
commercialista wrote:

Hi,

could you remove the expired Acronis Cloud Storage license from my account?

Hi! 
Welcome to Acronis forums! The expired quotas have been removed, please check.  

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#24

Thank you!

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#25

Hi Ekaterina,

Can you remove the expired subscription licenses from my account too please?

Thanks.

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#26
Luca Fornaro wrote:

Hi Ekaterina,

Can you remove the expired subscription licenses from my account too please?

Hello Luca, we've removed the expired quotas, plz check.  

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#27

Hey Ekaterina,

Please remove the expired licenses in my account.

Thanks.

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#28
Sasha Djukic wrote:

Hey Ekaterina,

Please remove the expired licenses in my account.

Hi! Done - please check :)  

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#29

Another one! I've replaced a Standard Server sub with an Advanced Server sub and now I'm getting regular alerts telling me that my standard sub has expired.

It's not listed in my online Acronis Account, so I'm guessing it's somewhere in the software (registry?).

I presume there's a solution but, for understandable reasons explained elsewhere, that solution is not public. Could you PM me with the fix?

Cheers

Neil

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#30
Neil Myers wrote:

Another one! I've replaced a Standard Server sub with an Advanced Server sub and now I'm getting regular alerts telling me that my standard sub has expired.

Hello Neil
we've removed the expired quotas from your account, plz monitor and let me know, if you still receive any alerts  

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#31

Hi Ekaterina,

Apologies for the late reply - assumed I'd get an email when someone replied, so came here today just to check.

Yes. After syncing the licences the expired licence has gone.

Thanks

Neil

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#32

Great, thank you for confirmation!

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#33

Hi Ekaterina,

we have replaced a Standard Server license with an Advanced Server license and now I'm getting regular alerts telling me that my standard license has expired. In addition, the expired Workstation license should be removed.

Thanks

Thomas

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#34
Michael Meyer-Rotter wrote:

Hi Ekaterina,

we have replaced a Standard Server license with an Advanced Server license and now I'm getting regular alerts telling me that my standard license has expired. In addition, the expired Workstation license should be removed.

Thanks

Thomas

Hello Thomas,

I've asked my colleagues to remove the expired quotas. Please check 

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#35

Hi Ekaterina

Can you please remove the expired perpetual licenses from my account?

Thanks

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#36
Andreas Scher wrote:

Hi Ekaterina

Can you please remove the expired perpetual licenses from my account?

Thanks

Hi! Removed, please check 

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#37
Ekaterina wrote:
Andreas Scher wrote:

Hi Ekaterina

Can you please remove the expired perpetual licenses from my account?

Thanks

Hi! Removed, please check

I've checked it and unfortunately they are still there.

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#38
Andreas Scher wrote:

I've checked it and unfortunately they are still there.

Could you please send the list of licenses you want to have removed in a private message 

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#39

I've sent you the licenses. Thanks in advance.

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#40

Hi Ekaterina

my expired licenses are still there. Could you give me an update, please?

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#41

Now everything's fine. Thank you very much Ekaterina !

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#42

You are welcome! :) 

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#43

Hi Ekaterina,

we've the same problem with. We've a expired Acronis Backup Standard license. Can you remove it as well? We now use Acronis Backup Advanced.

Thanks

Stephan

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#44
Ekaterina wrote:
Michael Meyer-Rotter wrote:

Hi Ekaterina,

we have replaced a Standard Server license with an Advanced Server license and now I'm getting regular alerts telling me that my standard license has expired. In addition, the expired Workstation license should be removed.

Thanks

Thomas

Hello Thomas,

I've asked my colleagues to remove the expired quotas. Please check 

Hi Ekaterina,

after syncing the licences the expired licence has gone.

Thanks

Thomas

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#45
Stephan Schiller wrote:

Hi Ekaterina,

we've the same problem with. We've a expired Acronis Backup Standard license. Can you remove it as well? We now use Acronis Backup Advanced.

Sorry for the delayed response, Stephan! Removed the expired quota  

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#46

Hi Ekaterina,

thanks now the old license is removed.

 

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#47

Please remove my expired standard license as well please. Thanks

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#48
Andreas wrote:

Please remove my expired standard license as well please. Thanks

Hello Andreas, the expired quota has been removed, please check