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Acronis Disk Director 12 ne fonctionne pas du tout

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Beginner
Messaggi: 2
Commenti: 4

Bonjour,

Je vous envoie sur le même sujet le message d'erreur lors des tentatives de partitionnement.

J'ai acheté acronis disk director 12 il y a un an, mais impossible de le faire fonctionner. A chaque fois, le message d'erreur en pièce jointe apparaît.

Il ne me permet même pas de collecter les informations système.

Pourtant ce logiciel m'a été recommandé par un informaticien. Donc, je suis plus que perplexe.

Pourriez-vous m'aider.

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Forum Moderator
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#1

Hello Mary,

thank you for your posting! Any chance the drive is encrypted with Bitlocker? If yes, please try decrypting the drive before performing any disk operations. Could you also share more details on what operation with the disks are you performing? 

Beginner
Messaggi: 2
Commenti: 4

#2

Thank for given to me a begin of answer.

* no, my C: is not encrypted with Bitlocker . I've controlled going in Control Panel

In between I've tried:

* to download again the software  ADD12_3223_fr-FR on the acronis website and install new

* to installed the "mise à jour" I have found on Acronis website, intiteled ADD_trial_fr-FR.

It has'nt help.

I can simply do nothing.

Wether collect system information, whether partition, fuse, format. Nothing.

 

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Beginner
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Commenti: 4

#3

I want to be totaly honest with you:

I installed Acronis Disk  Director 12 on a other computer to compare.

First I had the same problems as with the Lenovo Thinkpad.

But after installing the "mise à jour" ADD_trial_fr-FR it was possible to collect system information and to make formating operations with Acronis.

I have done the same operation on the Lenovo computer without any results.

Is it somthing with Lenovo computer ? I hope no. But.

Thank in advance.

 

Beginner
Messaggi: 2
Commenti: 4

#4

Hello,

I am thinking:

* do you have an answer to my problem ? On Lenovo Computer ?

* if I buy the update to Acronis Power Director 12.5 shall I have any chances that the problem is going to be solve ?

* perhaps I do better to buy an other sofware ? It is not what I will, but without any answer from you it can be a solution

I repeat: it never can use properly the software.

Forum Moderator
Messaggi: 159
Commenti: 5647

#5

Hello Mary,

I'm afraid, the issue requires some more in-depth investigation with the help of Acronis support team. I'd suggest installing a free trial version of Acronis Disk Director 12.5 and if the issue persists, raising a support ticket at  https://www.acronis.com/support/contact-us/ (select Trial\Activation\Presales\Licensing question category)

Beginner
Messaggi: 2
Commenti: 4

#6

Hello.

Thank you for the proposal.

But, in beetwen, I found the problem: le ssd samsung programm. I deinstall it, and it was ok.
But now, I have a new problem: an error message: failed to obtain actual information about the disk sub system.

I send you the screenshot of the errors.

Thanks for help

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Forum Moderator
Messaggi: 159
Commenti: 5647

#7

Dear Mary,

I'm really sorry to know that you're still experiencing issues with Acronis Disk Director. As the workaround, I'd suggest trying to create a WinPE bootable media and check if the drive is correctly detected under WinPE. 

To boot your computer from Acronis bootable media, you need to arrange boot order so the media is the first booting device. Here you'll find instructions Arranging boot order in BIOS or UEFI BIOS 

If the issue persists even under a bootable media or you want to find the root cause, why the drive is not detected in Windows, please open a support ticket, so that our engineers can collect and analyze the diagnostic information from your PC.