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Disk Director 12.0.0.3270 on Windows 10 crash MSVCR80.dll 8.0.50727.9193

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Disk Director 12.0.0.3270 on Windows 10 crash MSVCR80.dll 8.0.50727.9193

Hello,

on Windows 10 x64, Acronis True Image 2016 19.0.0.6027 (which is running fine) and  Acronis Disk Director 12.0.0.3270 is installed. Disk Director never runs and exits on every start with the event log entry 1000, Application Error:

--->
Faulting application name: DiskDirector.exe, version: 12.0.0.3270, time stamp: 0x567d889b
Faulting module name: MSVCR80.dll, version: 8.0.50727.9193, time stamp: 0x560489c4
Exception code: 0x40000015
Fault offset: 0x000046b4
Faulting process id: 0x1fc0
Faulting application start time: 0x01d15c695dafc400
Faulting application path: C:\Program Files (x86)\Acronis\DiskDirector\DiskDirector.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9193_none_d09188224426efcd\MSVCR80.dll
Report Id: 2bad3086-2a6e-460c-8de2-b5ef377da842
---<

I ave already tried re-install, reboot, update Visual C++ 2005 components and so on. The result is always the same.

Any help is appreciated!
 

 

1 Users found this helpful
Beginner
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#1

Same here with DD 12.5 !

Forum Moderator
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#2
techsc wrote:

Same here with DD 12.5 !

Hi! We're sorry to known about the situation..I've checked your old support ticket and the related developers task - as per the records in the ticket, my colleagues were not able to reproduce the issue with 12.5 , hence the ticket was closed. If the issue occurs only in specific environment, we'd need diagnostic information from the system where the issue reproduces.