Active Protection Storage folder

Thread needs solution
Cleber Figueiredo
Beginner
Messaggi: 1
Commenti: 0

Hi!

After updating a program, Acronis created the Active Protection Storage folder.

With this, there was the encryption of the folders inside this one and I can not restore because it is requesting a password.

Thanks!

Lun, 01/07/2019 - 16:41
0 Users found this helpful
Ekaterina
Forum Moderator
Messaggi: 125
Commenti: 4852
#1

Hello Cleber,

welcome to Acronis forums! Active Protection Storage folder is created when a particular process is being blocked. The folder serves as a quarantine for blocked apps.  

If you are sure that the executable files in quarantine are harmless, then try to do the following

1) Copy the encrypted files to desktop or any other location. 
2) Rename and remove the encrypted word from file name and save it. 
3) Add the blocked executable files to the whitelist, see instructions here https://kb.acronis.com/content/60193

Should you experience any issues, please attach a couple of screenshots illustration the issue and your actions. 

Mer, 01/16/2019 - 09:33

Best regards,
Ekaterina Surkova | Forum Moderator

Information provided AS-IS with no warranty of any kind.

To contact support, please follow http://www.acronis.com/en-us/support