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MS Exchange recovery error with .TIB files

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Dear Support,

We are recently recovering from a crashed RAID 5 array and had to redo our drives and image of Windows 2003 with Exchange 2003 sp2 from scratch. We re-installed the O.S. and Exchange 2003, patched everything and installed Acronis Recovery for MS Exchange version 1.0 (build 239), both the Management Console and Agent. The Exchange installation has the EXACT setup, organizational unit, location of database/log files etc.

We have 5 .TIB files ranging in size from 16GB-17GB that were stored in a offsite location. I copied the five .TIB files to one of the large partitions on the recently recovered server and using the RECOVERY steps I cannot get Acronis to recognize and restore our information store. Here's what we've done so far:

1. copied all five .TIB files to the local Exchange Server with Acronis software installed.

2. Verified we have the correct NTFS permissions on the five .TIB files.

3. In Acronis management I ran a Recover Information Store Wizard, navigated to the drive that contains the five .TIB files (in the Restore Data Wizard window it states "There are backup archives in this folder")

4. Selected NEXT in the window and receive the error "Select a correct backup location"

I have tried both options; Recovery Information Store and Restore Mailboxes. Both wizards claim "There are backup archives in this folder" however we get the same "Select a correct backup location" error.

I then ran a manual backup of the current and almost empty information store and used the same location for the backup destination where the other five .TIB files are located. After the backup completed, I was able to run the recovery wizard but it only allowed me to recover from the recently created .TIB file and not the previous important ones.

Please assist! We are in desperate need of obtaining the data in one of the five .TIB backup files.

Thank you!

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Hello Brian,

Thank you for posting and welcome to the Forum.

I apologize for the delay and I can see that you have submitted a support case to our team. We are currently investigating the issue, however, should you need additional information or an update about your case, feel free to contact me directly.

Please let me know if you have additional questions.

Thank you.