Click Icon of EXE for TrueImage launcher, and the UI does not load up. EXE is running though

Thread needs solution

Jan Manzer

Beginner

Messaggi: 3

Commenti: 6

Acronis TI 2017

Windows 7 Professional

The exe is running in background. It loads from a click on the shortcut Icon, when the exe is closed prior to clicking using Task Manager. The EXE also loads on startup.

The nightly scheduled backups take place as usual. Operation seems fine.

But I cannot get to the Interface to create a new backup.

There have been no recent updates to anything with then OS or other software. I will say this has happened before but it would cure itself with a Restart. Not this time. It's been 72 hours and I've restarted a dozen times.

Click Shortcut behavior... the spinning circle starts up above the Icon, but quickly disappears... that is because the EXE has loaded into memory and is running. Really strange that all appears normal but the UI interface just refuses to open up.

Regards,

Jan

Mar, 02/11/2020 - 23:24

Jan Manzer

Beginner

Messaggi: 3

Commenti: 6

Can add this log file it helps. There is a log file for each of the disks that are scheduled backups nightly. Each backup is normal. And each log file appears to be normal operation.

This is just one disk scheduled backup

2/11/2020 1:40:01 AM: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2/11/2020 1:40:01 AM: Operation Data HD1 (D) started by schedule.
2/11/2020 1:40:01 AM: AcronisLRPCConnect::BEGIN
2/11/2020 1:40:01 AM: Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 3 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 4 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 5 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Fdisk2: Use Disk 6 host= 0 bus = 0 target = 0
2/11/2020 1:40:01 AM: Refreshing Drivers...
2/11/2020 1:40:01 AM: AcronisLRPCConnect::BEGIN
2/11/2020 1:40:01 AM: Enter to process disks in Mbr Driver (id = 17)
2/11/2020 1:40:01 AM: Exit from process disks in Mbr Driver (id = 17)
2/11/2020 1:40:01 AM: Enter to process disks in Gpt Driver (id = 18)
2/11/2020 1:40:01 AM: Try to load Alternate Header from 5860533167
2/11/2020 1:40:01 AM: Gpt Disk 7E8DB0ED-6CFD-43CC-A82A-29FA7A38147E LBA=5860533167 ALBA=1
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 7E8DB0ED-6CFD-43CC-A82A-29FA7A38147E LBA=1 ALBA=5860533167
2/11/2020 1:40:01 AM: Try to load Alternate Header from 4294965246
2/11/2020 1:40:01 AM: Warning: alternate header damaged
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 07ECDD35-78C8-461C-ADFB-FD6AFC5328B5 LBA=1 ALBA=7814037167
2/11/2020 1:40:01 AM: Try to load Alternate Header from 4294965246
2/11/2020 1:40:01 AM: Warning: alternate header damaged
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 660DB2ED-0838-493A-9691-3A66F965F360 LBA=1 ALBA=5860533167
2/11/2020 1:40:01 AM: Exit from process disks in Gpt Driver (id = 18)
2/11/2020 1:40:01 AM: LDM: New ProcessDisks(rawLayer, headLayer)
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: ProcessDisks: One more disk to check
2/11/2020 1:40:01 AM: Mark All groups as Root Like Dgs
2/11/2020 1:40:01 AM: ------ Volumes Objects ------
2/11/2020 1:40:01 AM: LDM initialization complete
2/11/2020 1:40:01 AM: Analyzing partition '0-0'...
2/11/2020 1:40:02 AM: Analyzing partition 'C:'...
2/11/2020 1:40:02 AM: Analyzing partition '0-0'...
2/11/2020 1:40:02 AM: Analyzing partition 'D:'...
2/11/2020 1:40:02 AM: Analyzing partition 'F:'...
2/11/2020 1:40:02 AM: Analyzing partition 'G:'...
2/11/2020 1:40:02 AM: Analyzing partition '0-0'...
2/11/2020 1:40:03 AM: Analyzing partition 'P:'...
2/11/2020 1:40:03 AM: Analyzing partition '0-0'...
2/11/2020 1:40:04 AM: Analyzing partition 'X:'...
2/11/2020 1:40:04 AM: Analyzing partition '0-0'...
2/11/2020 1:40:04 AM: Analyzing partition 'Z:'...
2/11/2020 1:40:04 AM: Analyzing partition '0-0'...
2/11/2020 1:40:05 AM: Analyzing partition 'O:'...
2/11/2020 1:40:05 AM: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2/11/2020 1:40:05 AM: Operation: Backup
2/11/2020 1:40:05 AM: Priority changed to High.
2/11/2020 1:40:05 AM: Error 0x0
2/11/2020 1:40:06 AM: Create Backup Archive From: Data HD1 (D:) To file: P:\truimage\Data HD1 (D).tib Compression: Normal Exclude: Files matching mask Match criterion: $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\user\AppData\Local\Temp, C:\Users\UpdatusUser\AppData\Local\Temp, C:\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\UpdatusUser\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\user\AppData\Local\Google\Chrome\User Data, C:\Users\user\AppData\Local\Opera Software, C:\Users\user\AppData\Roaming\Opera\Opera, C:\Users\user\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\UpdatusUser\AppData\Local\Google\Chrome\User Data, C:\Users\UpdatusUser\AppData\Local\Opera Software, C:\Users\UpdatusUser\AppData\Roaming\Opera\Opera, C:\Users\UpdatusUser\AppData\Local\Mozilla\Firefox\Profiles
2/11/2020 1:40:07 AM: Pending operation 172 started: 'Creating partition image'.
2/11/2020 1:40:13 AM: Locking partition D:...
2/11/2020 1:44:07 AM: Writing incremental version to file: Data HD1 (D)_inc_b1_s25_v1.tib
2/11/2020 1:45:07 AM: Pending operation 172 started: 'Creating partition image'.
2/11/2020 1:45:07 AM: The following backups have been successfully created: P:\truimage\Data HD1 (D)_inc_b1_s25_v1.tib
2/11/2020 1:45:07 AM: ServerLRPC::_CloseConnection id=1
2/11/2020 1:45:07 AM: ServerLRPC::_CloseConnection id=2
2/11/2020 1:45:07 AM: ServerLRPC::_CloseConnection id=1
2/11/2020 1:45:07 AM: ServerLRPC::_CloseConnection id=2
2/11/2020 1:45:07 AM: Operation has succeeded.

Start: 2/11/2020 1:40:01 AM
Stop: 2/11/2020 1:45:07 AM
Total Time: 00:05:06

Mar, 02/11/2020 - 23:33

Accedi per poter commentare

Steve Smith

Legend

Messaggi: 110

Commenti: 29177

Jan, as advised by Ian in your duplicate of this topic, try doing a Repair Install of ATI to solve the issue of launching the main ATI GUI.

See KB 60915: Acronis True Image: repairing program settings - for details of how!

Your log shows that you have a file system issue for one of your GPT disk drives, for which you should run CHKDSK /F

2/11/2020 1:40:01 AM: Try to load Alternate Header from 5860533167
2/11/2020 1:40:01 AM: Gpt Disk 7E8DB0ED-6CFD-43CC-A82A-29FA7A38147E LBA=5860533167 ALBA=1
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 7E8DB0ED-6CFD-43CC-A82A-29FA7A38147E LBA=1 ALBA=5860533167
2/11/2020 1:40:01 AM: Try to load Alternate Header from 4294965246
2/11/2020 1:40:01 AM: Warning: alternate header damaged
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 07ECDD35-78C8-461C-ADFB-FD6AFC5328B5 LBA=1 ALBA=7814037167
2/11/2020 1:40:01 AM: Try to load Alternate Header from 4294965246
2/11/2020 1:40:01 AM: Warning: alternate header damaged
2/11/2020 1:40:01 AM: try to loading Header from 1
2/11/2020 1:40:01 AM: Gpt Disk 660DB2ED-0838-493A-9691-3A66F965F360 LBA=1 ALBA=5860533167

Mer, 02/12/2020 - 13:27

Accedi per poter commentare

Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (All versions) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone : Repair program / settings

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SSL TLS ABGW configuration
Stack
statistics
stats
storage
storage locations
storage quota
Strato
stuck backups
subcription license sync acronis account proxy
subscription
success rate
Supervision
Support
Support Azure Stack HCI OS RM-2472 Hyper-V S2D
supportability
supported distributions
surebackup
surprise avoidance
SUSE
synology
sysinfo
sysinfo collection
tag
tags
Tandberg
Teams
telemetry
tenant migration
test
test failover
threat feed update 3
throttling
TI 2015; Deinsallation
TI2019
tib
TIBX
ticketing
time and date formats
time-saver
time-saving
time-waste
time-waster
time-wasters
timekeeping
timeout
timeserver
timestamps
timesync
timing
token
tooling
Totals
tray monitor
troubelshooting
troubleshooting
True Image
True Image 2021
tuning
ubuntu
Ubuntu 20.04 inode ATI2020
UI
UI customization
UI/UX
unattended installation
unified Cloud licensing network internet proxy subscription sync update 3
update
Update All
updates
Urgent
usability
user-friendliness
UX
VA
validation
vault
version check
vipaccount
virtual appliance
virtual host
virtualization
Virtuozzo
Vista
VM
VMW
VMware
VMware ; VMW ; LAN-free ; license
VMware VSAN 7.0
VMware Workstation
volumes
VPN
vSphere
VSS
vulnerability assesment
waiting
warning
web browser trust
web GUI
web hosting
webcp
weekly
Whitelist
Widget
widgets
wim
win11
Win2022
Windows 10
Windows 11
windows XP SP2 32 bits
wipe
wording
Workspace
workstation
WORM
wr
zoho