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Error 1364

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Beginner
Messaggi: 1
Commenti: 2

Hi i have an Error by cloning my Drive ... SSD to SSD Error 1364 ...

Can someone help me??

This message have i found ...

Cloning fails with this error:
Failed to run the task.
Failed to execute the task script. 0x10002 Error #1364.
A specified authentication package is unknown 0xFFF0.
Error 0x00640067+0x0009FFFF

 

THX

Janine

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Legend
Messaggi: 109
Commenti: 28191

Janine, welcome to these user forums.

Please can you provide some more details of how you are attempting to perform the clone between these two SSD drives?

See KB document: 56634: Acronis True Image 2016: Cloning Disks which describes the recommended method of doing this and also gives a number of caveats that should be observed, plus a video tutorial of the process.

Forum Moderator
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Commenti: 6946

Hi Janine,

Thank you for your posting! Please send us Acronis System Report from your PC as a Feedback, this will be very helpfull for the development team to find the fix. Here you'll find instructions of now to send us a feedback with logs and also the workaround for the issue. Please send the logfiles prior applying the workaround, so that we can have the diagnostic information for investigation. 

Thank you!

Beginner
Messaggi: 1
Commenti: 2

Hi,

yep, is done with feedback and log Files! Sry my english is bad .... i'm from GER ...

I would cloning my complete SSD to another SSD ... With Acronis 2016 works it! But now come the error 1364 and the message i should contact the support ...

And this here have a found about error 1364

https://kb.acronis.com/content/58827

Forum Hero
Messaggi: 57
Commenti: 9276

The workaround suggested in the the KB article you referenced of using Acronis bootable media would be the fastest way to get your clone performed.  It is also the safest way to perform the clone task.  Whatever you choose to do I strongly recommend that you make a full disk backup of the disk which you wish to clone so that if things go wrong you will have a way to restore the disk to its original state.

Beginner
Messaggi: 1
Commenti: 2

Great job guys! The Update for Acronis 2017 corrects the error! Now i can cloning ssd to ssd without error! Thank you very much! Great work!

Janine

Forum Hero
Messaggi: 57
Commenti: 9276

Glad to hear that things are working for you now.