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Kingston OEM download

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I just bought a Kingston Hyperx drive. It allegedely has a coupon for Acronis TrueImage. HOwever, the procedure found on their site ( appears not to be current anymore, as both the registration screen on the application and the products section in the Acronis account I created do not accept the 16 characters code on the package. What do I do to get the auth code?


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Such products are supported by the manufacturer offering them.  You would need to contact Kingston to resolve the issue.

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2201: Support for OEM Versions of Acronis Products



Support for OEM versions of Acronis products is provided by the OEM vendors distributing these products. To get support for an OEM version of Acronis product, please contact the hardware manufacturer. You can also get support for OEM versions through Acronis Knowledge Base. 

Unfortunately, I've also heard of users getting re-packaged (RMA drives) where the original licenses were already activated by the original disk owner.  

If you have the opportunity, I would return that Kingston drive and go get a Samsung EVO 750.  I have tried a couple Kingstons - to include the base V-series SSD's and hyper X and have not been impressed.  3 of 6 hyper-x's randomly produce BSOD's, but show no errors on disk and the same image on different SSD's work wonderful and these drives BSOD in other sytsems too with a fresh install.  I don't know if they're still doing it, but Kingston was caught using bait and switch after initial product reviews and then creating products with lesser components that resulted in subpar performance. I purchased a V300 long ago when $45 for 120Gb SSD was a steal.  I got one of the subpar ones with "new" components.…


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I'm here because I've spent hours downloading Acronis True Image OEM from as this was INCLUDED in my purchase of KC2000 2Tb M.2 SSD.

The download(s) doesn't work. After hours (with VPN disabled) i get a garbage file that is blocked my Windows because it's unsigned and just results in an error in Event Viewer in Win10. This has been tried several times. 

I finally go here to create an account, which I'm required to (while waiting for my download), to look for alternate download. But the ONLY thing I DO get for registering, is an read-only entry of Acronis True Image OEM which is not supported making my account totally useless. 

Downloading a trial will NOT provide me with cloning but an option to BUY the software supposedly already bundled with KC2000 which I've paid for.

Having spent hours on this fairly trivial task I'm certain neither Kingston nor Acronis will be considered in future purchases. I will try to return my Kingston product and I'm certainly NOT going to pay $50 as a "reward" when alternatives provide the same cloning functionality WITHOUT wasting hours of my time on false pretenses. 



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welcome to these public User Forums.

Sorry to read of your issues with downloading from the Kingston web site but ultimately they are responsible for supporting the Acronis OEM products they offer to their customers.

See KB 2201: Support for OEM Versions of Acronis Products which applies to your OEM version of ATI from Kingston.

You are correct about the 30-day Trial version of ATI 2020 not allowing Cloning to be performed, this is documented in KB 2768: Trial version limitations of Acronis products

However, you can use the alternative Backup and Recovery method of achieving the same end result as Cloning using the trial version application. (See link in my signature for more information on the differences between these methods).

Making a full backup of your current Windows OS drive before attempting to clone from it is always highly recommended and is your safety net in the event of anything going wrong or the wrong drive being selected etc.

Removing that original drive and replacing it with your new Kingston drive then recovering your backup to the new drive will give the same result as cloning, but whilst also keeping your original drive safe from any changes by being removed.

The one key factor for all of the above, is to ensure you observe the correct BIOS boot mode is used and that this is the same as that used by your Windows OS.

See KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media for more information on the BIOS boot mode.

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I agree with everything Steve says on this. Creating a backup and then doing a recovery to the new drive is the safest way to proceed. It is how I do most of my "cloning".