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SSD Won't Clone

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I just purchased a 2TB SX8200 Pro SSD to replace my current 512GB SSD with. I'm trying to clone the SSD, so I downloaded the software since it says it comes with it for free. Of course I've registered my SSD already. I've plugged the new SSD in my laptop with a USB adapter. Upon clicking "Clone Disk" on the software and going through the steps (yes, the software recognized the new SSD), I get to the part where it says to restart my computer and of course I do that. The computer just restarts normally and nothing else happens. So I tried it again and the same thing happened. I did that a few times and it just does the same thing, so now here I am. This is a new laptop and I really need more space on this laptop as I've already filled it up within the short time I've had it (I have a lot of games and videos) and I've never done upgrading laptop storage before so I'm hoping that I can get some help to get my new SSD up and running so that I can put it in my laptop.

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Destinee, welcome to these public User Forums.

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

Before doing any further attempts to clone your current SSD, please take time to do two important things!

  1. Make a full disk backup of the working 512GB SSD to an external backup drive.  This is your insurance and safety net against anything going wrong or mistakes being made etc!
  2. Create the Acronis Rescue Media which you should be using to do this type of clone for any laptop system, then check that you understand how to boot the laptop from that rescue media using the same BIOS mode as used by your Windows OS.

I would recommend creating the Windows PE version of the Acronis Rescue Media as described in the KB documents below.  I would expect this to be more reliable.
KB 60820: Acronis True Image 2018: how to create bootable media
KB 60091: Acronis True Image 2018: how Simple bootable media creation mode works

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media