Unable to connect to computer hard drive

Thread solved
View Solution
Maryam Shahid
Beginner
Messaggi: 1
Commenti: 1

Hi there. I want to image a computer using Acronis True Image 2018 but I am having issues connecting the computer hard drive with the software; when I run Acronis True Image, I cannot see/access the computer hard drive through it. Would anyone be able to tell me what the issue might be?

The computer I am using is a DELL model and the operating system is Windows 10. I have also attached a copy of the hard drive information of the computer. 

Thank you very much.

Allegato Dimensione
ValProbe Comp Hard Drive Info.jpg 154.52 KB
Mar, 12/07/2021 - 15:29
0 Users found this helpful
Steve Smith
Legend
Messaggi: 110
Commenti: 29171
mvp

Maryam, welcome to these public User Forums.

The Dell PC has a NVMe M.2 SSD drive and therefore the ATI 2018 Acronis bootable rescue media needs to be created on the same PC using the 'Simple' option so that WindowsPE media is created from the Windows 10 Recovery Environment files and includes device drivers for the NVMe drive.

The alternative is that you will need to create WinPE media on another PC and inject the additional device drivers needed for the NVMe SSD, such as the Intel RST drivers.

Next, when booting the Acronis rescue media it needs to be using UEFI / EFI BIOS boot mode as this is normally required for NVMe drives to boot the OS.

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 60820: Acronis True Image 2018: how to create bootable media
KB 60091: Acronis True Image 2018: how Simple bootable media creation mode works

Mar, 12/07/2021 - 15:51

Acronis Links  :  Acronis Scheduler Manager  :  Acronis VSS Doctor  :  Backup Archive Compatibility  :  Cleanup Tool (All versions) : Cloning Disks  :  Contact Acronis Support  :  Difference between Backup and Disk Clone : Repair program / settings

MVP Assistant (Log Viewer) latest version see pinned topic in ACPHO forum page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Please do NOT send private messages about urgent issues - open a forum topic instead where you will get a quicker response!!

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Acronis Cyber Protect Home Office
Maryam Shahid
Beginner
Messaggi: 1
Commenti: 1

Hi Steve.
Thank you very much for your reply.
We were able to run the software successfully.

Gio, 12/09/2021 - 14:33