Managed Machine Service Wipes Out settings
The night between 22-23 October suddenly all my (4 PC) e-mail notifications of backups was gone.
(The individual e-mail setting - not the global)
To get it working again has been a long story.
All my PC are Windows 10. All are updated and runs anti-virus software. 3 of them runs Avira and one of them runs the builtin from Microsoft. All of them are running Acronis Home version 2019.
The settings that had disappeared was: E-mail settings and Backup cleaning.
One PC I got started again just by correcting the settings and all was OK.
A second PC I fixed by uninstalling and before installing again using the cleanup tool provided by Acronis.
But the third and fourth PC was not so easy.
I finally found this url:
Which gave me some help to find the problem.
Complete uninstall (+ cleaning) and install did not solve the problem.
But the part where you rename the folders database to database.bak and script to script.bak led me to the solution. When I did this and after adjusted the settings they suddenly stayed.
(Also after doing a backup, which earlier wiped them out).
BUT - after restarting all services (alternative rebooting) the problem came back.
I now started to test the services one by one to see which one caused the problem.
And it was the Managed Machine Service.
Deactivating this has made my settings work (and stay) normally again.
So, now if I reboot the machines I check that the service is not running and I check my settings.
(So far the settings has stayed and service has stayed deactivated - so all is good for now)
In total I have spent around 15 hours to solve this problem.
It seems that something is not good with the service "Managed Machine Service" and I hope Acronis look into that. I can also mention that an upgrade to 2020 version did not solve the problem.
Only solution that worked was to deactivate the service after resetting by renaming folders database and script.
(I do believe it is the script folder that was the essential thing here)
If you find your settings wiped out by Acronis I hope the above can help.
P.S. My theory about this problem is that it is a so called "server side" problem.
Acronis probably changed something in the "dashboard" handling during October 22-23.
Which is connected to the "Managed Machine Service" that runs in Windows.
(Unless it is deactivated as I did to solve the problem)
I can also mention that in my first PC that was fixed just by adjusting the setting and no more fixing - This first PC actually has the "Managed Machine Service" activated.
The only difference between my 4 PC are that the 2 PC, that made most problems and now cannot have the service activated, I have earlier used the settings for "Notification" (global e-mail).
That has probably activated something in the installations so that backup-settings get lost when service is activated.
I guess that Acronis Home users (all of them) are hit by the problem if they:
a) Are running the service "Managed Machine Service"
b) Ever used or clicked the settings for "Notification" (Global e-mail)
At least that is my Theory ....