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2015 Rescue Media does not see my USB3 external hard drives

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A ray of hope ... I just received a phone call from an Acronis Support Manager. He agreed that the issue is not resolved, and will forward my suggestions to the development team.
Anyone else in this thread ever received a phone call? Looks suspiciously like progress to me (then again, today is April Fool's day, so he may have just been pulling my leg lol)
For the record, this reply is not an April Fool's joke (this issue is no laughing matter)

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Some of the members of this forum read and understand english!  At least 37 people on this forum anyway…..  I previously posted a SIMPLE FIX to this problem.  Just download the 2014 boot disk i posted a location for and burn the iso.  Boot with the disk and re-activate your f11 boot using that disk.  That's all anyone needs to do!!!!!  How simple can anything be?????  No need to do ANYTHING MORE.  It solves your problem in entirety.  If you can press f11 to get into recovery,  you can recover any of your backups that you made.   If you cannot use the f11 boot,  then boot with the CD you made,  and it WILL SEE ALL OF YOUR DRIVES.  No need to be farting around building this or that,  or crying about how the people should fix the program.  You will be absolutely fine till the next (hopefully 'fixed') version is released,  and you will be able to recover your stuff whether you boot with the CD or f11. If you care to,  look back for the location you can download the iso in a previous post.  I simply cannot understand all the hoopla and crying about how one would be unable to recover previous backups.

Lastly,  the dude that said his version that was "new" and could read all drives was using the SAME VERSION AS THE ISO I POSTED!  Acronis 2014! Btw,  I have been a systems engineer for the last 13 years and have used EVERY VERSION of Acronis from their first beta to the last 2015. There is no need to bash Acronis for this small issue!  You have the means to fix it,  so there is no problem whatsoever.  Just download and burn a cd.  How much simpler can it get?

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Bob White are you saying that the ATI2014 recovery disk can be used to restore ATI2015 backup TIB files ? If that is really true, then yes its an easy solution. I have ATI2014 on another machine, but have not tried to perform a restore with it. Now the next problem, do you have an unlimited license for your ATI2014 Recovery ISO ? If not then you would be contributing to software piracy ! I think parts of that software is copywrited by Acronis. JMHO

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Well, you are correct that it could be considered piracy however, only those individuals that already have ATI 2015 already are experiencing the problem, and only this forum's members have access to that download address. Heck if Acronis can't/won't fix it, that's where a users forum steps up to the plate. I just noticed that 1 more person has retrieved a copy. So, soon all of the users with that problem will be safe.

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Bob White wrote:

Well, you are correct that it could be considered piracy however, only those individuals that already have ATI 2015 already are experiencing the problem, and only this forum's members have access to that download address. Heck if Acronis can't/won't fix it, that's where a users forum steps up to the plate. I just noticed that 1 more person has retrieved a copy. So, soon all of the users with that problem will be safe.

Bob, you missed my first question ie: "can I use my ATI2014 recovery linux Disk and restore windows 8.1 from a backup set created by ATI 2015 from a windows 8.1 machine" ?

My ATI2014 Recovery disk sees all USB3.0 attached drives on window 8.1 and window 7. Its really a straight forward question and has nothing to do with F11 key what ever that is ?

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Storageman,
Sorry, I do believe it can. The only thing it's doing is placing the data on the recovery drive in the same locations as it was on the drive you backed up. The 'f-11' thing is using the tools function to create a recovery boot point on your machine that loads and runs before your operating system gets to run. (When you tap f-q1). It does the same thing as booting from the recovery cd. It loads much quicker than from the CD due to the speed at which the hard drive can read vice the CD drive. That feature is there to get into recovery even if Windows won't boot. When placed in that scenario, lots of people fall into 'panic mode' and have a hard time locating the recovery-boot cd. Try booting and verifying one of your backups to see if it would work for you. If it cannot verify, it cannot recover either. I'll bet it works just fine.

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Storageman,
Sorry, I do believe it can. The only thing it's doing is placing the data on the recovery drive in the same locations as it was on the drive you backed up. The 'f-11' thing is using the tools function to create a recovery boot point on your machine that loads and runs before your operating system gets to run. (When you tap f-q1). It does the same thing as booting from the recovery cd. It loads much quicker than from the CD due to the speed at which the hard drive can read vice the CD drive. That feature is there to get into recovery even if Windows won't boot. When placed in that scenario, lots of people fall into 'panic mode' and have a hard time locating the recovery-boot cd. Try booting and verifying one of your backups to see if it would work for you. If it cannot verify, it cannot recover either. I'll bet it works just fine.

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OK - I couldn't find a VALIDATION button after booting ATI2014 (I don't think there is one) recovery disk on my win 8,1 laptop. But I did a restore of a nondescript file that I had deleted after I did the ATI2015 backup. Guess what It did a restore of that file.

The proof of the pudding will be when I buy another Sata Drive to replace the one in the windows 8.1 laptop.

So it does look like ATI2014 will restore ATI2015 TIB file backups (Disclaimer - FILES - don't know about the system).

Bob thanks for the encouragement ! I used to post here when I had ATI2008. That was a challenge, but the crew at ATI fixed all of my old problems. They have been good since then.

I will post any further progress. I do plan on picking up a new Sata drive for this system.

Roger

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Daniel Snooks wrote:

A ray of hope ... I just received a phone call from an Acronis Support Manager. He agreed that the issue is not resolved, and will forward my suggestions to the development team.
Anyone else in this thread ever received a phone call? Looks suspiciously like progress to me (then again, today is April Fool's day, so he may have just been pulling my leg lol)
For the record, this reply is not an April Fool's joke (this issue is no laughing matter)

Hi Daniel,

I've had numerous email responses and two phone calls from Acronis Support. I've also been told that the problem is being escalated to a senior level. This was after I pointed out the large number of people who had reported this problem on this thread. But still no resolution. It's implausible that TI 2013 and TI 2014 Recovery Media both work, but TI 2015 doesn't. It's been confirmed by Acronis that the problem is the Linux distro. So for f*cks sake, recompile the boot disk with the same source files as TI 2015, but with the TI 2015 executable. It really shouldn't take long to do this.

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Bob, it's not my intention to argue with you but I feel that you may be missing a key point. My concern in all of this is not for myself, my concern is for the less savvy user who doesn't even know that there is a forum (whatever a forum might be), but simply relies on the software to be their parachute when the proverbial crap hits the propellers and crashes the plane.
The way the software is functioning right now, if they follow the prompts they will end up without a way to restore their backups. If you look at the picture I attached you will notice that it specifically says "Recommended for most users."
Guess what most users will choose? Acronis must take care of all of it's customers, not just the ones that are computer savvy. I guarantee you know someone (most likely more than 1 person) who would not be at all comfortable following your workaround method ... they would say "Why doesn't Acronis just fix it so that I can click on the button that says "Recommended for most users."?

I feel strongly about this because it's a shame that some people will end up getting stung, despite this thread existing for nearly 4 months now (yet no change to the interface which leads to broken rescue media)

As an added wrinkle, take into account those like myself who work on other peoples computers for a living. Suddenly a simple recovery operation on account of a hard drive failure turns into a total mess. Do I reasonably expect my client to pay me by the hour to hash things out with Acronis support, meanwhile the backup software that I recommend they buy in the 1st place appears to be useless?

Bottom line, it is NOT unreasonable for customers to hold Acronis accountable for issues with their software. If it's broken, fix it ... end of story. I don't care if it's something as benign as a spelling mistake, make it right because that's what good companies do, which is why they end up with loyal customers.

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Bob White wrote:

Some of the members of this forum read and understand english!  At least 37 people on this forum anyway…..  I previously posted a SIMPLE FIX to this problem.  Just download the 2014 boot disk i posted a location for and burn the iso.  Boot with the disk and re-activate your f11 boot using that disk.  That's all anyone needs to do!!!!!  How simple can anything be?????  No need to do ANYTHING MORE.  It solves your problem in entirety.  If you can press f11 to get into recovery,  you can recover any of your backups that you made.   If you cannot use the f11 boot,  then boot with the CD you made,  and it WILL SEE ALL OF YOUR DRIVES.  No need to be farting around building this or that,  or crying about how the people should fix the program.  You will be absolutely fine till the next (hopefully 'fixed') version is released,  and you will be able to recover your stuff whether you boot with the CD or f11. If you care to,  look back for the location you can download the iso in a previous post.  I simply cannot understand all the hoopla and crying about how one would be unable to recover previous backups.

Lastly,  the dude that said his version that was "new" and could read all drives was using the SAME VERSION AS THE ISO I POSTED!  Acronis 2014! Btw,  I have been a systems engineer for the last 13 years and have used EVERY VERSION of Acronis from their first beta to the last 2015. There is no need to bash Acronis for this small issue!  You have the means to fix it,  so there is no problem whatsoever.  Just download and burn a cd.  How much simpler can it get?

Bob, you're correct, some of the members on this forum read and understand English. So why then, are you continuing to tell us that you have found a way to make the F11 boot restore option work? If you understand English, then you will have read (and understood) my comments after your first post about this workaround. The F11 boot option is not a reliable method to rely on. If your hard drive fails, then the F11 option will not work. You'll be left with no way to restore your backup. The only guaranteed way to ensure that you can restore your system drive is to have a working boot disc. F11 boot option (with your method of rewriting the 2014 software into it) does not resolve the issue. You're also asking people to download a possibly dodgy and maybe illegal version from a non-Acronis website. You're also assuming that everyone in the world who is using TI 2015 has read this thread, so they can do as you say. Unfortunately, as one person has pointed out, he only found out that his boot disc won't work after reading this thread and testing it for himself. There must be so many people who will be assuming that their boot disc will work when they need it to. Some of them will find out that it won't work. How you can say that this is a small issue is beyond me. This is a massive issue for everyone who has made a boot disc exactly as Acronis suggest, but who will be left stranded when they cannot restore their system drive. We've all bought a product which should work. For some people, the boot disc does not work and the resolution appears to be very simple. Why Acronis are taking so long to fix it is just downright disgusting. I appreciate that they don't want to issue an updated version without fully testing it, but the two previous versions of the boot disc worked fine with drives that now don't work with the current version.

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F11 boot option won't work if your system drive fails. It's a useful feature for some people, but should not be your only method for restoring a system drive.

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Daniel Snooks wrote:

Bob, it's not my intention to argue with you but I feel that you may be missing a key point. My concern in all of this is not for myself, my concern is for the less savvy user who doesn't even know that there is a forum (whatever a forum might be), but simply relies on the software to be their parachute when the proverbial crap hits the propellers and crashes the plane.
The way the software is functioning right now, if they follow the prompts they will end up without a way to restore their backups. If you look at the picture I attached you will notice that it specifically says "Recommended for most users."
Guess what most users will choose? Acronis must take care of all of it's customers, not just the ones that are computer savvy. I guarantee you know someone (most likely more than 1 person) who would not be at all comfortable following your workaround method ... they would say "Why doesn't Acronis just fix it so that I can click on the button that says "Recommended for most users."?

I feel strongly about this because it's a shame that some people will end up getting stung, despite this thread existing for nearly 4 months now (yet no change to the interface which leads to broken rescue media)

As an added wrinkle, take into account those like myself who work on other peoples computers for a living. Suddenly a simple recovery operation on account of a hard drive failure turns into a total mess. Do I reasonably expect my client to pay me by the hour to hash things out with Acronis support, meanwhile the backup software that I recommend they buy in the 1st place appears to be useless?

Bottom line, it is NOT unreasonable for customers to hold Acronis accountable for issues with their software. If it's broken, fix it ... end of story. I don't care if it's something as benign as a spelling mistake, make it right because that's what good companies do, which is why they end up with loyal customers.

Daniel - Great post and your right. Many users that don't know that they have a problem, and will be blindsided - Just as me ! Your right Acronis needs to step up to this problem. Not only make a software update, but also tell their customers of the problem. If they don't could be ugly !

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Daniel Snooks wrote:

Bob, it's not my intention to argue with you but I feel that you may be missing a key point. My concern in all of this is not for myself, my concern is for the less savvy user who doesn't even know that there is a forum (whatever a forum might be), but simply relies on the software to be their parachute when the proverbial crap hits the propellers and crashes the plane.
The way the software is functioning right now, if they follow the prompts they will end up without a way to restore their backups. If you look at the picture I attached you will notice that it specifically says "Recommended for most users."
Guess what most users will choose? Acronis must take care of all of it's customers, not just the ones that are computer savvy. I guarantee you know someone (most likely more than 1 person) who would not be at all comfortable following your workaround method ... they would say "Why doesn't Acronis just fix it so that I can click on the button that says "Recommended for most users."?

I feel strongly about this because it's a shame that some people will end up getting stung, despite this thread existing for nearly 4 months now (yet no change to the interface which leads to broken rescue media)

As an added wrinkle, take into account those like myself who work on other peoples computers for a living. Suddenly a simple recovery operation on account of a hard drive failure turns into a total mess. Do I reasonably expect my client to pay me by the hour to hash things out with Acronis support, meanwhile the backup software that I recommend they buy in the 1st place appears to be useless?

Bottom line, it is NOT unreasonable for customers to hold Acronis accountable for issues with their software. If it's broken, fix it ... end of story. I don't care if it's something as benign as a spelling mistake, make it right because that's what good companies do, which is why they end up with loyal customers.

Daniel, I have to agree with you entirely. I have a restore solution - I've made a WinPE disc. But I've been working with Acronis to find the cause of the problem, and I managed to convince them to escalate the solution to a higher level due to the large number of people reporting this problem on this thread. This highlights a much larger number of people who won't be aware that the recommended method of disaster prevention won't work for them when they need it to. It's no good Bob telling us to download an unauthorised copy from an unknown website and replacing the TI 2015 files with this copy. Maybe it will work, but I wouldn't guarantee that an older version will work 100% of the time with backups made with the latest version. And it certainly won't help the countless number of people who haven't come across this forum. I only came across this forum after Googling to find out why my recovery media didn't recognise my external hard drive. Until that point, I wasn't even aware that Acronis had a forum.

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Graham,
If the f-11 can't boot coz the hard drive is dead, boot with the cd that made the f-11 work correctly. There only 2 ways to get there, hard drive or CD boot….. How is the user stuck and unable to access recovery if its possible to boot either way…… Sorry dude, I give up!!

Storageman,
To use Validation from the CD boot-up:
Boot the CD.
Click on recovery on the left pane.
Browse for a backup you made from the pop-up window.
Click on a backup to select it.
Click 'OK' on the bottom.
The file will be shown in the bottom screen area.
RIGHT-CLICK on the file which should be the last line on the right pane.
The second item in the drop-down list, below is validate…. Which is below 'Recover'
And THAT, BY THE WAY, is how one would also RECOVER A BACKUP FILE using the CD boot.
Previous line is not for you Storageman, I know you are able to use the recovery cd to restore data, LOL.
I know you can pilot the rest of the flight 'solo'!
So, Have a good day!

I most likely won't be posting any more unless I am notified by ATI that it's been fixed, which I suspect to be the next release version. Meanwhile keep on truckin' and don't drive around the town to get next dooor!!!
Good luck!

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Can I speak up for the POU - Plain Old User. I am a non-IT guy, albeit fairly IT literate, who maintains my own computers. I found this thread by chance, having had an unrelated problem (probably my own fault) with an earlier version of True Image. I am not going to plough through all the detail of the posts, but I am going to steer well clear of TI 2015 until this thread settles down as "sorted", even though I have already paid for two licences for TI 2015.

Fine, I can sort my early problems, perhaps using brute force, but, basically, that ain't right for a company of the standing of Acronis.

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Rick, I feel your pain.

However, I firmly believe that Acronis shall get it right in the future, and have kept up with the product on my system.

Unfortunately, the root cause is very deep. Acronis redesigned and deployed the 2015 underlying architecture of the product without fully testing it prior to deployment. The excuse of course "...we can't know every systems configuration..." This excuse has some merit, though the issues that have faced the 2015 release appear to be basic, rather than the more advanced aspect of the product (cloud, new UI, etc.) As such, the architecture that provided the needed capability for USB 3.0 drives in the 2014 and prior releases, in 2015 they appear to be damaged, not constructed properly, or just plane missing from the 2015 deployment. Sadly this type of issue affects a lot of folks.

Naturally, the driving force was to make their labs and product more cost efficient in a world where costs are soaring.

Despite the issues plaguing the 2015 release, even for my 24x7x365 system, I remain a loyal Acronis user simply because I believe that Acronis recognizes these issues and is working to resolving them (somehow.) It is very unfortunate that the buying public should have to suffer through their poor decision to take this path with the product. I know that a few may remember the day that Coke changed their formula and marketed it as 'Coke'. The backlash was severe enough to get Coke a Cola Classic out to the market as rapidly as possible, while the Executive which made that decision, well, lets say he had incentive to find greener pastures elsewhere.

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https://forum.acronis.com/forum/41161

This issue is eerily similar to this one from True Image 2013. Its resolution wasn't ideal.

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Bob, you're correct, some of the members on this forum read and understand English. So why then, are you continuing to tell us that you have found a way to make the F11 boot restore option work? If you understand English, then you will have read (and understood) my comments after your first post about this workaround. The F11 boot option is not a reliable method to rely on. If your hard drive fails, then the F11 option will not work. You'll be left with no way to restore your backup. The only guaranteed way to ensure that you can restore your system drive is to have a working boot disc. (quote from previous post of Graham Crackers)
============================================================
Hey Dumbshit!!!
You say you understand English???? well brainiac, you sure don't and I hope you do not repair computers for a living, cause you are definitely NOT smart enough to charge ppl for repairing any computer!!!

Bob already said many times if you try to comprehend, his method solves all of our problems till Acronis fixes the problem at hand. Too bad you can read, but not comprehend English. I guess you didn't know that both are required here....

To Bob,
Thanks for helping us get around a potential disaster! I have a licensed copy of 2014, (among others) and tried the boot CD, and you are absolutely correct!!! all is good now till Acronis corrects their mistake.....

Sorry guys I often dropped in to read the posts in this forum, but never bothered to register.

I had to today, in order to get a note to High and Mighty, Graham Crackers and hope he gets a life....... or goes to play in traffic. I guess every forum has a brain dead user . . . . Spouts off like a know-it-all, but in reality.... Z E R O .... LOL

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Jimmy

For those of us who are mere users, that kind of response is not helpful

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As the originator of this topic, I would like to comment on the Past, the Present, and the Future.

The Past.

I have been a user of Acronis True image, since the days of Windows Vista; cannot recall what it was called, then!

In the recent past, I had ATI 2011, which worked well with Windows 7. I used this version, until Acronis advertised version ATI2013, which they claimed was compatible, with the new Windows 8.0.

Having upgraded to Windows 8.0, and procured ATI 2013, I was dismayed to discover that this version of ATI was not compatible with the Secure Boot, of Windows 8.0.

Acronis, were very helpful, coming back and advising:

We understand your dissatisfaction due to 'secure boot  option'. We at Acronis are aware about this issue and the development team is working on the same. We request you to please wait for the newest build of Acronis by subscribing to the news letter as mentioned in the email before.

Eventually, they provided me with a free upgrade to ATI 2014, which has worked perfectly, ever since. The only downside, was that I had a three user licence, for ATI 2013, and the free upgrade only came with a one user licence.

For a small fee, which I begrudged paying, I obtained a three user licence. This also qualified me for a free upgrade to ATI 2015

The Present.

ATI 2015. Another disaster, as you can see from my original comment, as the originator, of this topic.

Some progress has been made.

Anna, from Acronis, gave me a link (Not for public release) to download an ISO image, to produce a bootable media. I found the process of using this media, rather tortuous - difficult to follow. But yes, it could see my USB 3 drives, including the Seagate drives. However, unfortunately, no Acronis images were present - not detectable! The boot media could see all my drives, but failed to detect any Acronis images.

I provided Anna with a comprehensive evaluation report of my trial, with this media, including many screen shots. Sent this report on the 23 March, but as yet, have not even received an acknowledgement.

Currently, I am using ATI 2015 and Genie9 Backup Manager Pro9, to backup my personal folders and files, on a daily basis. However, I have backed up my operating system using ATI 2014, using the bootable media.

Interestingly Genie9 software, which has a facility for creating an image of your operating system, like ATI 2015 cannot detect Seagate USB 3 external hard drives.

Clearly Acronis and Genie9, both have a similar design problem, associated with seeing Seagate USB 3 external hard drives. This would lead you to a conclusion, that perhaps there is something wrong with Seagate USB 3 drives. However, this cannot be the case, as these drives were recognised by both ATI 2014, and the media created from the ISO trial, issued by Anna.

The Future

As I see it, I suspect that both Acronis and Genie9, wish to test their programs, against Windows 10, before releasing an update, which I suspect Acronis will release as ATI2016.
Clearly, they do not want another embarrassment, like ATI 2013. Specifically, if they make a claim fully compatible, with Windows 10.

Hopefully, when this happens, Acronis will give those foolish enough to have purchased ATI 2015, a free upgrade, and in my case, one with a three user licence.

ATI 2015 is sadly not fit for purpose; it does no do what the label states on the tin - You cannot recover your operating system if your backup image, is saved on a Seagate USB 3 external drive.
Hence, the claim, in their advertising feature that ATI2015 provides:-
Quote Reliable image backup and recovery of your entire system Unquote, as given in the link below, is untrue, and is in contravention to UK advertising standards, for sales in the UK, as laid down by Advertising Standards Agency.

http://www.acronis.com/en-gb/personal/pc-backup/

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Brian, your english is just fine :) (Jimmy Lau's english is awful, but there you have it)
I am surprised that you were not made aware of the extra step you need to take in order to recover files using the ISO that Anna sent you. The silver lining here is that it is not difficult.
Once you have booted with the media and browsed to the folder that contains your backup files (which shows as empty) simply click the refresh button and the files magically appear. I have tested this myself after someone posted about it.
Let me know if it doesn't work for you.

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Hi Daniel,

Thank you for your, input. I have just spent the last 30 minutes investigating.

It is such a tortuous process, from the opening screen; there are so many options.
But I have tried all, eventually reaching the Personal Vault window.
I approached this via several routes, always with the same result.

The Personal Vault window, is the only window I could find, which had the Refresh facility!

Pressing Refresh, which ever way I accessed the Personal Vault window, failed to pull up any of my images.
I have created images live, from with Windows, using 2013, 2014, and 2015, and using the bootable media, for 2013 and 2014.
There are in excess of 40 images of my operating system, spread across 4 external USB 3 drives (2 Seagate and 2 WD); yet not one is detected by this media!

Regular Poster
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Hi Brian,
ok then, it appears you received something different than I did. They sent me the Acronis Backup Advanced 11.5 rescue media ISO. You are referring to Personal Vault, which I don't recall seeing when I booted that disc.

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Hi Brian,

I suspect you have the same media as Daniel. You just didn't go far enough. Browse to the Local Folder on the Seagate drive with the TI 2015 backups. You will see a yellow note saying there are no backups in the folder. Click the Okay button anyway. A new window will open. Now you should see the Refresh button. Click it and your backups should appear. I just used the Acronis Backup 11.5 media to restore a TI 2015 backup as a test. It worked fine.

EDIT:
Some additional information. I explained why the Acronis Backup media does not see TI 2015 backups back in reply #78 of this thread. I now see that using the Acronis Backup media and clicking the Refresh button generates the companion xml and catalog files Acronis Backup uses. You will see these extra files along with your backups in the backup folder of your USB drive.

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Hi Mustang,

Thank you for this input, but sadly it failed to work, for me!

The trial bootable media, that Anne, of Acronis supplied, via an evaluation ISO has proved a little less reliable, this evening. Only on the third attempt at booting was I able to see my Seagate USB 3 drives.

I hope that you can see the attachments, which are sequel events.

From attachment, "7 Data to Recover Selection, you can see the "Refresh" button, which I pressed several times.

From this you can see that, this window shows "There are no items to show in this view".

If you look at "6 Browse for location" you can only see a folder called "Catalog Local Folder"

Sorry, I have had to remove all of the attachments, as I have exceed Acronis 100MB limit - Needed to at attachments to a later post!

Sorry had to remove all of my attachments, so that I could post more, later on - Exceeded my limit

Whereas, you should see "8 Backup Folder", with containing folders for my Operating System, and my Operating System & Reserved partition

So this media appears not to detect the folders containing my operating system.

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Brian,

Just curious, you are expecting to find your backup files in the F:\My Backups\...... folder? I see in attachment view 6 that you have a G: drive as well, is this another USB 3.0 external drive? Might your backup files be located in drive G:?

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Hi Enchantech,

I see that you spotted my deliberate mistake!

As a belt and braces man, I back up my operating system to more than one drive, namely to E, F and G. (E, is internal, F&G are my Seagate USB 3 external)

I took several photographs during testing of this back up media, and posted the incorrect one, in the above message.

If you take a look, now, you will see that I have corrected the "Screen shot" number 8

In this folder you can see that I have backed up my Operating System with and without the Reserved partition and the Reserved partition, only; this was carried out live, within Windows. I have also backed up the Operating system partition, only, using the 2104 bootable media

Thanks for checking this out; don't think I have made any other mistakes

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In 6_browse_location you are pointing to a catalog folder. You need to highlight the Acronis 2015 folder two levels up before you click the Okay button. Then click the Refresh button to see your backups. The 8_backup_folder pictures show your backups are there.

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Ok, so I take it then that the screenshot view 8 in which we see the Operating System (C)_full_b1_s1_v1 file was created using TI 2014 boot media? Is there also a backup in this same location that we should be seeing which is not visible that was created using TI 2015 either by the installed TI 2015 app or the TI 2015 boot media?

Curious as well, in screenshot view 6 the selected folder to view for backup archives is the Catalog folder. Screenshot view 8 does not support that any backup files exist in the Catalog folder. I would think this is why screenshot view 6 states the location does not contain any backup data. The screenshot view 6 should have had the Acronis 2015 folder selected for backup data to be displayed which is verified by the new screenshot view 8 path. Did you by mistake look in the wrong folder when trying to find your backup files with the boot media?

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Hi Enchantech,

Thank you for coming back, on this one.

Yes, the first viewable image, in that screen shot, was produced using the 2014 bootable media; the remaining images were produces, live from within Windows, using 2015.

There are no other backups (Hidden, or otherwise) in this folder.

I cannot create images using 2015 bootable media, on either of my Seagate drives, as these are not detected, in the backup process; however, I have managed to create a backup on my internal data drive E (Not shown, here)!

A little confused by your second paragraph. Not sure if I have made a mistake.
Attachment 6 is a photograph, not a screen shot. It was taken during the boot up process, using the trial media (No facility for screen shots). I could not open the last Catalog box.

Not sure how this catalog box was created; never observed it before

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I only ask about attachment 6 because it appears that the directory tree is expanded opening the Acronis 2015 folder and in that folder the 2nd Catalog folder appears to be highlighted/selected so that on the right side of the screen appears the No Backup Data found message whereas in only the Acronis 2015 folder where highlighted/selected, not expanded, that might not be the case.

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Hi All,

At long last, with the help of Echantech, Daniel and Mustang, I have made some progress!

This was very tortuous, with many difficulties on the way.

Yes, after several attempts, I managed to view all backup images, of my operating system, created with 2013, 2014, and 2015.

I have attached a new set of views, in sequence, showing you how I got there; specifically, using the trial bootable media, produced from an ISO image, downloaded from a link, provided by Anna, of Acronis.

Why I say with difficulties, it took me seven attempts, using this media, before, I could see my Seagate USB 3 external hard drives.

If you look at attachment 6, you will only see my internal drives (Two SSD's and one Hard drive); the seventh attempt, attachment 7, was successful, and as you will observe, the Seagate drives are now visible!

The other oddity, is that sometimes, when you get to the final step, as shown at attachment 9, you have to click on the Refresh button, before the Acronis images appear. I have run this sequence four times, and twice, I had to click the Refresh button!

Reference, the Catalogue folder. I have just taken another a look into my folders, which contain my Acronis images of my operating system, as produced using 2013, and 2014 bootable media (that is six folders). None of these folders contain a folder called Catalogue! The only folder which does contain a folder called Catalogue, is that containing images produced live by TI 2015.

Clearly, in my view, Acronis need to do more work on this trial bootable media, before releasing this to the public; specifically, it needs to be more user friendly, and more reliable - consistent results, whenever used.

PS. Sorry, I have had to delete my attachments, from my previous posting; I had apparently exceeded the 100MB limit

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Brian,

Glad you got it working.

I don't think Acronis plans to use this media with True Image. It is the media used with the product called Acronis Backup which is meant to be used in a corporate environment by IT professionals. It was only given out to test if it solved the USB 3.0 issue and to get people by until the next release of True Image. When True Image is updated, the recovery media should be the same as it currently. The only changes should be to make it work properly.

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All, a long-time home user of Acronis. Never had a complaint, though there were occasional solved problems. Read through all posts here, and concluded that the inability to use USB 3.0 devices is a complete FAIL on Acronis' part.

I'm using a pre-3.0 mobo, P55, Win 7 Pro 64-bit with a USB 3.0 adapter card. Had no problems with Acronis 2014, or any previous version. USB devices include 3.0 WD Passport/Element disks, plus PNY 128 and 256 Gb flash drives.

Strenuous efforts and methods devised by others to overcome this problem are appreciated -- but that's not the point, is it? Users upgraded in the logical expectation that the product would work as advertised, and as presented by Acronis itself. Who wants to jump through hoops to do what was easy only a year ago? That backups on storage devices would be accessible but unusable -- ESPECIALLY when previous versions didn't have this problem -- is beyond annoying. Surely reliable connection to backup devices is an important (and testable) step in backup software development. Its omission borders on negligence.

With many others, I remain hopeful that Acronis will elevate this problem and solve it quickly.

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The time for 'quickly' has long gone by.

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One has to be realistic! This issue has been ongoing for over four months. How long does it take to add USB 3.0 drivers to the recovery .iso???? You should get what you pay for...nothing less.

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Daniel Snooks wrote:

Unless you are suggesting that MDay do these things from Rescue Media, the suggestion is completely irrelevant to this thread. Besides, I am fairly certain MDay is a troll given that I currently have a support case open on this issue and have received no such update from Acronis to test ...

I can only hope I am wrong :P

I'm a troll for posting that I have had success? Thanks for the personal attack...

Here is what Support sent ME, and it has been working so far....

Please try the workaround shared below:
->Click the link below to download the installation file of the latest build of Acronis True Image 2015 for PC:
ftp://ckeeqd8ngl:juzjfqrqmi@cftp.acronis.com/

->Install the .exe file that says "True Image Full".

->Upon that installation, please download and install the one that says "Add-ons".

->After installing both the Full version and the Addons, you can restart the machine. Upon a restart, please create a new bootable media for Acronis True Image 2015 for PC.

The use the bootable media to check if it detects the external USB hard drives.

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I only said that I was fairly certain, and also that I hoped I was wrong :) Wasn't a personal attack at all.

Just to be clear though, you are saying that Acronis sent you a link for downloading the latest build of True Image 2015 for PC ... what build number is that? The website still shows 6525 as being the latest with a release date of 2014-11-27 as seen in the screenshot I have attached.

I really do hope you are for real, but your experience conflicts with my Acronis support experience. I have received numerous emails and even a phone call requesting that I respond that the case is resolved, without any indication that there is a new build available that might actually resolve the issue. I refuse to say that the case is resolved until one of the following solutions is given:
1) They release an update to the software that removes the Linux-based option for building Rescue Media
2) They release an update to the software that fixes the Linux-based Rescue Media such that USB3 devices are recognized.

These updates would need to be pushed out automatically, and an email advising that there is a new build must be sent to alert any customers that do not use automatic update.

If that is considered unreasonable, then Acronis better do a spectacular job with 2016 because I will be supremely hesitant to trust them further.

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Daniel, just to clarify- it seems that only Seagate USB3 external drives are having the problem- not all USB3 devices. Or are there others? If there are, Acronis should at least make a list to warn everyone.
Joe

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By the way, I just noticed in my installed programs- an update on 3/20/2015, "Acronis True Image 2015 Media Add-on". Anybody know what this is? Perhaps this addresses the problem with the USB devices?

It's a fairly large file at 380 MB. In the program, in my Account, it still indicates my build as 6525- so I presume I don't need to create a new boot media.

I suggest Acronis should send everyone an email telling us what such large updates are about.

Oh, now that I think about it- that was the day I had trouble doing a full image restore due to the bad user interface- which doesn't have a Next button, after you find the .tib file you want to restore from- I later discovered that you need to right click on the .tib file. On that day I spent several hours with an Acronis "support engineer" and he even took over my machine for awhile- so maybe he installed that file.
Joe

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storageman wrote:

OK - I couldn't find a VALIDATION button after booting ATI2014 (I don't think there is one) recovery disk on my win 8,1 laptop. But I did a restore of a nondescript file that I had deleted after I did the ATI2015 backup. Guess what It did a restore of that file.

The proof of the pudding will be when I buy another Sata Drive to replace the one in the windows 8.1 laptop.

So it does look like ATI2014 will restore ATI2015 TIB file backups (Disclaimer - FILES - don't know about the system).

Bob thanks for the encouragement ! I used to post here when I had ATI2008. That was a challenge, but the crew at ATI fixed all of my old problems. They have been good since then.

I will post any further progress. I do plan on picking up a new Sata drive for this system.

Roger

I wanted to update this response. I placed a brand new WD 750gb hard disk inside my HP laptop. I proceeded to boot the ATI2014 recovery disk. I had previously created a complete backup of windows 8.1 using ATI2015 on a USB3.0 external drive. I selected to perform a partition restore. At completion, I booted windows, and worked like a charm. So it is possible to use the ATI2014 recovery disk with an ATI2015 backup image.

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Daniel Snooks wrote:

I only said that I was fairly certain, and also that I hoped I was wrong :) Wasn't a personal attack at all.

Just to be clear though, you are saying that Acronis sent you a link for downloading the latest build of True Image 2015 for PC ... what build number is that? The website still shows 6525 as being the latest with a release date of 2014-11-27 as seen in the screenshot I have attached.

I really do hope you are for real, but your experience conflicts with my Acronis support experience. I have received numerous emails and even a phone call requesting that I respond that the case is resolved, without any indication that there is a new build available that might actually resolve the issue. I refuse to say that the case is resolved until one of the following solutions is given:
1) They release an update to the software that removes the Linux-based option for building Rescue Media
2) They release an update to the software that fixes the Linux-based Rescue Media such that USB3 devices are recognized.

These updates would need to be pushed out automatically, and an email advising that there is a new build must be sent to alert any customers that do not use automatic update.

If that is considered unreasonable, then Acronis better do a spectacular job with 2016 because I will be supremely hesitant to trust them further.

My build is 6703. I have been able to see our external Seagate USB 3.0 drives with the image I created and burned via the program.

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Thanks MDay,

I wonder if the build version history is different for the PC & Mac edition compared to the PC only edition? I don't imagine that a user registered for the PC only edition would be able to use their product key to validate it. I am going to try it with the link you provided back in post #188, will follow up with the results.

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Problems with recovery from WD My Book USB3

Hello,

I just found this thread after attempting to get a good restore from TI2015. I'm new to Acronis. It was recommended. So it goes.

My story is slightly different, but seems relevant. First of all, I have a Western Digital "My Book" USB3 drive, not Seagate.

The bootable Acronis recovery CD actually sees the drive with no problems. I can navigate to my backup folder, etc.

However, when the recovery starts, it runs for 10 minutes or so and then dies with "read error" and proceeds to tell me that my source drive is corrupted. I know this is not true, since I can check it under Windows, check disk, etc. I can also read and copy the backup image files with no problems under Windows. Clearly another problem with Acronis bootable recovery media.

So, I'm not sure where I'm bound, but I'd like to know: Any good alternatives to Acronis? I have no particular loyalty to Acronis and I've wasted too much time on this. I used Norton Ghost for many years and it had its problems, but I have created bootable media with it more than once. Alas it's discontinued. My friends with Macs (and Time Machine which comes out of the box) about have me converted.

Thanks,
Fred

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Fred,

I would recommend that you download WD Data Lifeguard Tools diagnostic utility and run that against the drive. Get the utility from the WD support site. If the utility comes up with any error codes here is a link to what those codes mean:

http://support.wdc.com/techinfo/general/errorcodes.asp

Typically a read error is the result of filesystem damage/corruption or physical damage to the disk.

chkdsk does not in all cases find/fix disk errors. Generally manufacturer utilities are more suited for such purposes and produce better results.

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Fred, after some thought I concluded the best solution was to abandon ATI Home 2015. On my Windows 8.1 rig, I uninstalled 2015 and reinstalled ATI Home 2014. On my Windows 7 rig, uninstalled 2015 and reinstalled ATI Home 2013.

This was possible because I was still within the 30-day return period for ATI Home 2015. Had the return not been possible, I would have abandoned Acronis in favor of alternatives, of which there are many.

The reasons for a rather preemptive attitude are:
[1] The first criterion is reliability. Backups from redundant locations, with restoration, must be 100% reliable.
[2] I have neither the time for, nor interest in, pursuing involved and circuitous solutions. Simple problem-solving is okay, but that's it. The end-user should not be required to engineer workarounds for a faulty product.

I can't presume that my solution is right for everyone else. But for me, the answer was simple: get Acronis working, or get rid of it.

Good luck!

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Enchantech wrote:
Fred,

I would recommend that you download WD Data Lifeguard Tools diagnostic utility and run that against the drive. Get the utility from the WD support site. If the utility comes up with any error codes here is a link to what those codes mean:

http://support.wdc.com/techinfo/general/errorcodes.asp

Typically a read error is the result of filesystem damage/corruption or physical damage to the disk.

chkdsk does not in all cases find/fix disk errors. Generally manufacturer utilities are more suited for such purposes and produce better results.

Enchantech wrote:
Fred,

I would recommend that you download WD Data Lifeguard Tools diagnostic utility and run that against the drive. Get the utility from the WD support site. If the utility comes up with any error codes here is a link to what those codes mean:

http://support.wdc.com/techinfo/general/errorcodes.asp

Typically a read error is the result of filesystem damage/corruption or physical damage to the disk.

chkdsk does not in all cases find/fix disk errors. Generally manufacturer utilities are more suited for such purposes and produce better results.

Fred, if you don't manage to track down the source of the drive error- and you try another backup program, let us know if it works. I managed to restore my boot drive from a WD external USB3 drive- the only problem I had was that after I found the .tib file on the WD, I didn't see any button that said, "NEXT" or "RESTORE"- which messed me up- because I freaked out, after reading about all the problems in this thread with external USB drives, not grasping that most of these problems are with Seagate drives. I kept trying and finally tripped over the solution which is to right click on the .tib file and saw the "restore" option. I consider this to be extremely poor user interface design- truly amateurish- though, the restore was successful. If Acronis doesn't improve this user interface failure, I'll lose trust in them and find another program. Meanwhile, for extra security, I'm now investigating making MS Windows image backups in addition to multiple Acronis backups- to both my WD external drive and my 2nd internal drive- both are large enough to keep many full image backups.
Joe

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Thanks, but there is nothing wrong with my WD drive. The problem is solely with the Acronis bootable recovery software.

More experiments:

I tried a recovery using the bootable media with the WD drive in a USB2 slot instead of USB3. The recovery ran to completion with no errors. And, the resulting recovered SATA drive was in fact bootable. However, many, many chkdsk errors on the recovered drive, so I don't trust it.

Finally, I tried a recovery under windows, with my new drive in a spare SATA bay and the Acronis backup on the USB3 drive (and port). Worked perfectly. No chkdsk errors on recovered drive and drive was bootable. Note this was WITHOUT the Acronis bootable media, and was instead running Acronis as a normal windows app.

Case closed as far as I'm concerned. My solution? I'm going to try to get my money back. And I'm taking my money to Apple. Enough of this...

Thanks,
Fred

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jkay - thanks for pointing out the Acronis 30 day return policy. I have taken that route as well, requesting a refund today, and I will stick with my existing setup of ATI 2011 & 2010. Mercifully, I saw this thread before I installed my copies of ATI 2015, so no uninstall was needed for me.

Hopefully a steady stream of refund requests will get Acronis's marketing people's attention and might accelerate a solution for the rest of you.