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Unable to create incremental backups - "Poor Media Quality Error"

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Beginner
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I am unable to create incremental backups with TI Home 2010, build 6053. When beginning the backup within a few seconds I get a message, "Error occurred while reading the file. A possible reason may be poor media quality." When I select cancel, I get a box that says the operation was successfully completed! Of course, it was not. The little calendar on the home page has green "Successful" squares for the days this happens which is also very misleading.

I can complete full backups with no problems, only incrementals are causing the trouble. I am using XP Pro 64-bit with a Synology DS509+ NAS. I have no problems with this NAS. This has only begun recently and I believe it was coincidental with my "upgrade" to the TI 2010 Plus Pack. Any help is appreciated.

David

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ARe you backing up using the bootCD or from within Win?

If the prob occurs only when using the BootCD, you might need a diff iso to make a diff bootCD.

Note that if this is the prob then you might also have a prob trying to restore any of the files. So you might wnat to try doning a test restore to make sure the BootCD can read (and therefore be able to restore from) your disk.

Beginner
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I am backing up from within Windows. I just tried to restore a single file and that went fine.

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If you have the space, you're better off doing only Full Backups. Incrementals are like a chain ... if any link in the chain gets corrupted, you're left with only the part between the full up to the last good link. Even doing Differential backups is better than Incrementals.

See this link for a real nightmare:
http://forum.acronis.com/forum/8508

Beginner
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Well, I'm sure you're right about the reliability. The nice thing about incrementals is being able to go back to several different past versions of a file. After taking a look at the nightmare thread you've convinced me though.

Because of the error message I'm getting and considering Scott Hieber's comments, I am concerned about the reliability of my backups. I have restored from past versions of TI with no problems once their tech support provided me a super startup disk with RAID drivers. I am considering going back to the version for that super startup disk to ensure reliability. Is that an option and a good one? I'm assuming an old startup disk will not work with newer editions. Any more ideas on what to do with my original problem? Thanks for the help.

David

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David,

If none of the previous versions of TI had any problems with the NAS, then it's probably got something to do with the build in the Plus Pack.

Did you use the standard version of TI 2010 successfully in this same scenario? If so, for how long?

Regarding incrementals, I tend to use them because of the space and time savings. However, it's best to keep the chain short (5-7 max, in my opinion). I also have multiple backup sets so if something did get corrupted, I could use a different one.

Beginner
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I did use the standard version of TI 2010 for several months with no problems. I do not see the Plus Pack as a separate entry in the Control Panel Add or Remove Programs window, so I believe the only way to get rid of it would be to uninstall TI 2010 and reinstall without the Plus Pack. The reason I bought the Plus Pack was that it said it would allow restoration to a different computer configuration than the one used for the backups. I thought that was a valuable feature.

Also, is there a way I can try to confirm that I would be able to use my backups to restore other than the validation (which says they are successful) and restoring files from within Windows?

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The best restore test is to do an actual restore. The safest method is to use another drive (a new drive or a spare one). Disconnect the original drive, install the new drive, set the new drive as the booting drive in the BIOS, boot to the TI CD, restore to the new drive, and see if it boots and works properly.

If you don't have another drive available, the next best method is to boot to the TI CD, make sure it can see all the drives correctly (internal, external, etc.), and then validate the backup image. This lets you know for sure that TI can see the drives involved and also successfully read the backup file.

Beginner
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Thanks very much. Great idea.

What is your opinion on being able to restore to a different machine? Is there a problem with doing that without the Plus Pack? I am wondering whether to uninstall / reinstall basic TI 2010, or should I go to an earlier version (I own several) to regain incremental / differential backups?

David

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If you want the choice to use Universal Restore (UR), it's probably best to stick with TI 2010 images.

Acronis Website wrote:
Acronis True Image Plus Pack works with the Acronis True Image 2010 standard edition, but not with the Acronis True Image Netbook Edition or previous editions of Acronis True Image Home.

If you've created a new TI CD after installing the Plus Pack, then UR should be on it. As far as I know, there shouldn't be problems using standard TI 2010 images with it.

If it were me, I think I would try going back to the standard TI 2010 version and seeing if it works okay. You'll still be able to use the TI 2010 UR CD, if needed.

Beginner
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Thanks very much for all your help. You've been very helpful. I believe I will do as you suggest.

David