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Not sure where to start? Read these simple guidelines!

Forum Moderator
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Welcome to Acronis Community!

Read these simple guidelines to get the most out of Acronis Forum.

1. Register and sign in

In order to log in, go to https://forum.acronis.com/user/login?a and type the registration email and password from your personal account at acronis.com.

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In case you don’t have an Acronis account yet you can register at https://account.acronis.com/#/signup

(!) Your account should be confirmed. Please check your e-mail for instructions. Usually it takes several minutes to deliver a registration e-mail and you just need to click the confirmation link in this e-mail.

For more details visit https://kb.acronis.com/regacc 

If you cannot log in to Acronis Forum, send an email to ekaterina.surkova@acronis.com.

2.My account

After having logged in you’ll be redirected to your forum profile.

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Bookmarks – see the list of your favorite discussions

Dialogs – exchange private messages with other Community members

Created topics – see the list of discussions raised by you

Commented topics – see the list of discussions you have commented

Edit profile – manage your profile picture, notification settings and signature.

 

3. Navigation

Main page – contains the list of all forums and subforums

To open the main page click on Acronis Forum logo in the left corner or click on Home in the navigation path. You can also use the direct link https://forum.acronis.com/

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On the front page, you’ll see a list of sections consisting of forums usually dedicated to a particular Acronis product. Click on an appropriate forum e.g. Acronis True Image 2018 Forum to see all discussions related to this product.

4. Using Search

Prior to posting a new thread check for existing threads where you can add your experience or question and even find your answer. Enter one or more keywords into the search field to find topics that mention the keywords or phrase you have entered.

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5. Starting new discussions

To ask a question select an appropriate forum first e.g. you want to discuss the best strategy for a mailbox backup with Acronis Cyber Protect 15, scroll down to Acronis Business Products Discussions and click on Acronis Cyber Protect 15.

You’ll be directed to the list of all discussions related to Acronis Cyber Protect 15 with the ability to start a new discussion. Click on Create new topic to post your questions. 

 

Use Create new story button to post the how-to, engaging or off-topic content.
 

At the top of a thread list you'll see the sorting options:

Sort by Date created - shows topics sorted by the creation date of an original post

Sort by Date updated - shows topics with the most recent comments posted

Sort by Title - shows topics sorted in the alphabetical order

Sort by Resolved - shows the Resolved or Not resolved threads first.

Mark all read button - cleans off the marks NEW from the unread content.
 

6. Get Notified

You can set up automatic e-mail notifications about updates in your commented topics. To enable notifications

Go to your personal account at the top of the page

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Click on Edit profile and in the opened page scroll down to the field Comment follow-up notifications settings

Check the box if you want to receive notifications for new comments on your postings

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You can also subscribe to a particular thread. Check the box when adding a new comment to the thread. 

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7. Tips for getting the most out of your post

When posting your question try to share as many details as possible. The more detailed information you provide, the more likely you will get the proper advice. These questions will help you:
 

  • Which Acronis Product is causing trouble?
  • What operation was it busy doing when the problem occurred?
  • What's wrong?
  • What error does it show?
  • Were changes (like new hardware or software installation) made before the problem occurred?

If you already are an active Community member with the broad experience in IT and Acronis products, we'd be happy to invite you to join the Acronis MVP (Most Valuable Professionals) program.

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