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Is it possible to remove old expired license from Backup 12.5?

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BSL
Beginner
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Is it possible to remove old expired license from 12.5?

Acronis automaticaly generated this demolicense in the licenseportal (we allready have an advanced license). After synchronisation in acronis backup 12.5. this old license was automaticaly importet and generates a daily faultmail.

How can i remove this license?

thanks for the help!

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BSL
Beginner
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Ok, it's possible to remove old license. Acronis will delete this license on myacronis portal. After Synchronisation in Acronis Backup the license isn't anymore visible.

 

Forum Moderator
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For everyone, who might face the same issue - as this was not quit a trial license, but a full license with a limited lifetime, it didn't disappear after having expired. We had to remove the entry from the account manually. So if you experience the same or similar issue, please do not hesitate to add to this thread and provide your registration email in a private message (on my profile click on Send message). We'll look into the situation and help! 

Thank you!  

Beginner
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Hi Ekaterina

 

Can you remove the expired subscription licenses from my account too please?

support@deycom.com

 

Thanks.

Forum Moderator
Posts: 117
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Hello Deycom Support,

Only found a ServerEssentials subscription expired on 2018-10-06 - removed this one. There are also a couple of subscriptions that are about to expire. Please let me know if you want us to remove them too once they got expired
Servers 3x till  2018-11-09 
Workstations 3x till 2018-11-09

Thank you!

Beginner
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Please remove my expired standard license as well please. Thanks

Forum Moderator
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Scott Spencer wrote:

Please remove my expired standard license as well please. Thanks

Hi! Removed 

Beginner
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Комментарии: 2

 

Please remove these expired subscription licenses

 

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Forum Moderator
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Steve Stuart wrote:

Please remove these expired subscription licenses

Hello Steve,

under your account I see only one perpetual license, no other entries. If your screenshot is from the product interface, not from https://account.acronis.com/, then I'd suggest trying to re-sync the information about licenses from your account (click on Sync and sign in to your Acronis account). Let me know if that helped. 

Beginner
Posts: 0
Комментарии: 2

I have tried the Sync, to no avail. It says successfully synced, yet the expired items remain. 

Also the system seems to be stuck in the middle of a backup from last month and will not do anything. I thought it might be from the expired licenses but I'm not sure. 

 

EDIT: Download and updated the software and the Sync function worked ok removing the expired licenses. The stuck job cleared and I was able to launch a manual backup. Will see if the full site backup runs tonite.

Forum Moderator
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Steve Stuart wrote:

EDIT: Download and updated the software and the Sync function worked ok removing the expired licenses. The stuck job cleared and I was able to launch a manual backup. Will see if the full site backup runs tonite.

Thank you for the update Steve, hope things continue to be normal for you. 

Beginner
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Hi Ekaterina Surkova,

Can you please also delete our almost expired license?

Thx,

Alain

Beginner
Posts: 5
Комментарии: 6

How can I remove a license from AMS that is NOT syncronised with my cloud account. (No Proxy passthrough :o( ...)

Basically, I purchased Server Adv. Subscription, it expired, so I purchased Perpetual and assigned that.

I now keep getting annoying mails say its expired event though its not assigned and never will be.

 

Thanks

Steve

Forum Moderator
Posts: 117
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Alain, Steve 

the expired quotas have been removed from your accounts. Let me know if any issues or questions. 

Beginner
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Комментарии: 2

Hi Ekaterina Surkova,

Can you please remove the expired licenses on our account?

Thank you!

Forum Moderator
Posts: 117
Комментарии: 4435

Hendrik Stapel wrote:

Hi Ekaterina Surkova,

Can you please remove the expired licenses on our account?

Thank you!

Hello Hendrik,

The expired quota is removed, please check. Let me know, if any questions  

Beginner
Posts: 0
Комментарии: 2

Hello can you please remove our expired Office 365 license from the account.

Forum Moderator
Posts: 117
Комментарии: 4435

Joe Hawkins wrote:

Hello can you please remove our expired Office 365 license from the account.

Hi Joe, I've asked my colleagues to remove quotas for Office 365. Do you want to remove other expired quotas too? 
 

Beginner
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Комментарии: 1

Hi - can you please remove the expired workstation license(s) from our account.

 

Thank you

 

Jeff

Forum Moderator
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Jeffrey Fiddelman wrote:

Hi - can you please remove the expired workstation license(s) from our account.

Hi! Done - please check :)  

Beginner
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Комментарии: 2

Yes please, I am still receiving expired notifications each morning

Forum Moderator
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Комментарии: 4435

Joe Hawkins wrote:

Yes please, I am still receiving expired notifications each morning

Joe, all expired quotas have been removed from your account - plz monitor for a while and let me know, if any unwanted messages bother you again.  

Beginner
Posts: 0
Комментарии: 2

Hi,

could you remove the expired Acronis Cloud Storage license from my account?

 

Thank you

Forum Moderator
Posts: 117
Комментарии: 4435

commercialista wrote:

Hi,

could you remove the expired Acronis Cloud Storage license from my account?

Hi! 
Welcome to Acronis forums! The expired quotas have been removed, please check.  

Beginner
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Комментарии: 2

Thank you!

Beginner
Posts: 0
Комментарии: 1

Hi Ekaterina,

Can you remove the expired subscription licenses from my account too please?

Thanks.

Forum Moderator
Posts: 117
Комментарии: 4435

Luca Fornaro wrote:

Hi Ekaterina,

Can you remove the expired subscription licenses from my account too please?

Hello Luca, we've removed the expired quotas, plz check.  

Beginner
Posts: 0
Комментарии: 2

Hey Ekaterina,

Please remove the expired licenses in my account.

Thanks.

Forum Moderator
Posts: 117
Комментарии: 4435

Sasha Djukic wrote:

Hey Ekaterina,

Please remove the expired licenses in my account.

Hi! Done - please check :)  

Forum Member
Posts: 12
Комментарии: 33

Another one! I've replaced a Standard Server sub with an Advanced Server sub and now I'm getting regular alerts telling me that my standard sub has expired.

It's not listed in my online Acronis Account, so I'm guessing it's somewhere in the software (registry?).

 

I presume there's a solution but, for understandable reasons explained elsewhere, that solution is not public. Could you PM me with the fix?

 

Cheers

 

 

Neil