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Acronis Boots into Black Screen

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Beginner
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Hello Everyone,

My company uses Acronis Backup and Recovery 2010 and Acronis True Home Image 2010... and i am having a problem with both. We have used this program with great success to image our Dell machines. However, we have recently been upgrading to IBM Thinkcentre and Thinkpad models. There are several "tweaks" that we originally had to learn: disabling AHCI mode, re-arranging boot priorities etc... However this one has us stumped...

When using a boot cd to recover and image ONTO an IBM THINKCENTRE M58p acronis appears to boot as normal (it goes through the "choose acronis or windows", then the Acronis splash screen) but as soon as it is loading the actual GUI, it appears as a black screen and will remain on the blackscreen.

I have tried a couple of video memory tweaks with no success... i have also tried removing all USB devices while it is booting with no success.

Does anyone know of any other options i could change to make acronis work? It seems to be a problem with the IBM Hardware as this disc works on dells and it actually works on other models of IBM.

Thanks for all your help,
Josh

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Hello Josh Myers,

Thank you very much for your post. I will definitely assist you with this issue.

From your description of the problem, it appears that our boot CD has an issue detecting your video card correctly. To get this resolved, I would recommend downloading the ISOLINUX version of our boot CD from your Acronis web-account, if you have difficulty doing that, please let me know and I will send you a PM with the necessary download link.

If, after booting with the ISOLINUX version you are still experiencing a similar issue, please use the solution part of the following Knowledge Base article - Acronis Bootable Media of Acronis True Image Home Boots into Garbled or Low Resolution GUI.

I would really appreciate if you could let me know of your progress so that I can continue assisting you in case of any issues.

Thank you.

Beginner
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Hi Anton,

I am experiencing this same issue and need some help.

When booting witht the downloaded ISO from the web build 12497, it goes into a blank/black screen.
The video looks fine and is not of low resolution.
I have tried the "quiet acpi=acpi off" switch and got the same thing.
I have tried an earlier build of an ISO provided to me from support and that has the same behavior.
The same thing happened even when trying to get the sysinfo output.

I have tried using the older 9.1 version and using the safe mode, which allows me to do the restore but on bootup doesn't get to the OS; it justs flashes a few times and then automatically reboots.

The server is an IBM x 3850 M2 with the LSI controller.

Is there anything else I can do?

Thanks,
Gary

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Hello Gary,

Thank you for your post. I will do my best to assist you.

At the moment it seems you have tried all possible workarounds and since they are not working, we will need to investigate this issue. Please contact our Support team with the sysinfo output. Please note, since the standard sysinfo reporting utility is not working, use the following article and navigate to the section which says: If you use Acronis True Image 11 Home, Acronis True Image Home 2009, Acronis Snap Deploy 3.0, any edition of Acronis True Image Echo or Acronis Backup & Recovery 10, please create Acronis Linux Report as follows - and follow those instructions.

I will also send you a private message with some additional information.

Please let me know if you have additional questions.

Thank you.

Beginner
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Hello!

Check my video on this, for me this solution worked like a charm (Acronis True Image WD Edition):

https://www.youtube.com/watch?v=UmE2m7dPZdY

Forum Moderator
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Hello Emperor,

Thanks a lot for your input! We really appreciate it!

Best regards,

Beginner
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Just wanted to share my experience. After 2 days of searching for answers I finally figured it out. This is just for my configuration. I didnt see anything like this on Google so decided to post here.

I have X10SRL-F supermicro with 64GB RAM and Nvidia Video card. So I boot from CD/USB and after the first Acronis splash screen it hangs and black screen. Never gets to the screen that you can select backup and recover.

All I did remove one stick of RAM and bring it down to 48 GB. and it worked !!! in my case I had too much memory. I built 20 more servers like this and they all had the same problem. so I did my restore and then added more RAM later.

Strange but true !

Forum Moderator
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Fay Mo, thank you for sharing your solution with the community!

Beginner
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Had the same Black Screen after restore issue.  No BSOD, it would just sit there at a black screen with a blinking cursor.  This is the solution that worked for me.  On a DELL Optiplex 990, in the BIOS, under Boot Sequence, I had to select UEFI instead of Legacy.  Then it booted fine into W7.  Hope this helps someone.

Beginner
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We have the same issue restoring a Windows 2012 server;  the server has 64GB memory and the restore hung the same as Fay Mo stated in her August 12 post;  we removed memory to get it down to 48GB and the restore CD works properly.  The server will operate with 64GB and it is very cumbersome to remove the server from its working location so that the cover can be openned just to remove memory to get acronis restore to work.   

We are already experiencing down time should we need Acronis to restore the operating software, etc. --opening the server case to remove memory just increases the downtime.   Can someone from technical support chime in to this post to explain why this workaround is required?  Thank you.  JimC

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Hello all, 

We've discussed the issue with the development team, according to my colleagues there shouldn't be any limitation for RAM. We recommend raising a support ticket for this issue.

Thank you, 

Beginner
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I know this is an old thread, but I ran into this issue a long time ago with the ISOLinux boot CD.

For others that may still run into this, you may use the WinPE disk (better compatibility) or, still with Linux, on the Acronis boot CD menu, press F-11 to enter Linux boot parameters, and enter "mem=4G" (minus quotes).  That limits the memory for Linux without having to remove memory sticks.

:)

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Carlos, thanks a lot for taking the time to share your experience!